Swickard Toyota 101

Pushed me into a higher-cost service in the long run I came in at 29,600 miles and asked them to do whatever standard service I was due for at that mileage. Instead of doing the 30k mile service, they pu I came in at 29,600 miles and asked them to do whatever standard service I was due for at that mileage. Instead of doing the 30k mile service, they put me down for 10k mile service and said to come back and do the "big one" (the 30k service) at my next 5k check-in. I was in a rush so I said again please just do whatever my car is due for at this mileage and I didn't realize the swap they had made until I went to pay. What this means is that today I paid >$270 for my 10k checkup, and rather than the inexpensive 5k checkup next time, I will have to pay for the very expensive 30k service. Basically, by flipping the order of these and delaying the 30k service, they are able to screw me out of a 5k service by having me take a 10k service instead, followed in just 5k miles by the 30k service, which will be redundant with half the things they JUST did at my 10k (including synthetic oil change, etc.). As icing on the cake, I walked out already upset to find that my car also had not even been washed. They also forgot to put a new sticker in the window reminding me the mileage or date it's due for next service, which I don't really care much about except that those last two details just show a lack of attention to detail and customer satisfaction. More

Great They are easy to deal with. My car is running so smooth again. You can’t go wrong bringing your car for service to this dealership. They are easy to deal with. My car is running so smooth again. You can’t go wrong bringing your car for service to this dealership. More

Eric is great to work with The advisors listen and do their best for the customer! I can highly recommend the service team there I have been to a number of Toyota service cente The advisors listen and do their best for the customer! I can highly recommend the service team there I have been to a number of Toyota service centers and they are the best More

Awesome customer service. Couldn't ask for a better service guy. Always has a smile on his face. Gets things done right the first time. A pleasure to work with.. Couldn't ask for a better service guy. Always has a smile on his face. Gets things done right the first time. A pleasure to work with.. More

Great experience This is the second car i bought from this dealership(Toyota 101). I love the overall experience really nice staff. I highly recommend this place to an This is the second car i bought from this dealership(Toyota 101). I love the overall experience really nice staff. I highly recommend this place to anyone who is looking forward to buy a vehicle. Nauroze was very helpful! More

good service I took my car for service. Chris and Guillermo they take care of my car and they were nice to me and they washed my car. I took my car for service. Chris and Guillermo they take care of my car and they were nice to me and they washed my car. More

adequate to good Eric Rule was terrific. He cut through the red tape to resolve a warrenty issue very quickly. I have an issue with Toyota in that they do not stock Eric Rule was terrific. He cut through the red tape to resolve a warrenty issue very quickly. I have an issue with Toyota in that they do not stock enough parts to handle was should have been a quick repair and made me come back another day. More

process was so easy! We were in and out within 2 hours!! The whole process was super easy and the best thing was they didn't try to up sale. We knew what we wanted and agr We were in and out within 2 hours!! The whole process was super easy and the best thing was they didn't try to up sale. We knew what we wanted and agreed on a price before even stepping into the dealer. This was the best buying experience ever More

Great experience Appointment on time and vehicle delivered as promised. I appreciated receiving a verbal review of the car status from the Service employee. The cashie Appointment on time and vehicle delivered as promised. I appreciated receiving a verbal review of the car status from the Service employee. The cashiers were friendly and efficient and thank you for washing the car. More

Great Service by Eric Rule I appreciate the timely service regarding new tires and a service. I have been coming to this service for 18 yrs. I am glad you are fixing up the wait I appreciate the timely service regarding new tires and a service. I have been coming to this service for 18 yrs. I am glad you are fixing up the waiting area and provide rentals. The shuttle service is great but with Bay Area traffic it can be a nightmare of loss time. You have made noticeable changes to the final invoice which is good. I fortunately have Denny or now Eric who communicate clearly with me. I would like to access electronically my service info on your website. I tried several to access but got booted out. What is going with your website? More