Swickard Toyota 101
Redwood City, CA
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A+ Dealership We compared multiple vehicles on the market, looking for a very specific features - Toyota RAV4, Honda CRV, Subaru Forester, Mazda CX-5 - all reliable We compared multiple vehicles on the market, looking for a very specific features - Toyota RAV4, Honda CRV, Subaru Forester, Mazda CX-5 - all reliable and very comparable. I am a hard bargainer (customer from xxxx for some dealerships). I did my homework thoroughly - truecar, Kelly blue book, Costco auto program, craigslist just to name a few. I send an initial quote request online to 10 dealerships (obsessive compulsive personality) in NorCal and SoCal and narrowed it down to 3. By far Toyota 101 stands out. My salesperson, Internet Sales Manager Robert Barcenas, and his director, George Kreitem cut the sale time in half by avoiding going back and force with 'hmmmm, that's already an amazing price'. Within half an hour we bought a Toyota, and got an amazing deal. Thank you Robert and George. We will be back:) Bottom line - GREAT experience with Toyota 101. Professional, great pricing, easy to work with, exceptional customer service. More
Years Long Excellence in Service and Sales My friend and I had a "car" project that was needing to be started and completed. She wanted to buy my 2012 Prius that I bought new from Toyota 101, My friend and I had a "car" project that was needing to be started and completed. She wanted to buy my 2012 Prius that I bought new from Toyota 101, and I wanted to buy a new 2017 Prius. Without any hesitation we went directly to Toyota 101 to discuss the maintenance, service history, and financial payoff of the 2012 Prius. Marcellis Flowers understood immediately how to help us meet our goals. He introduced us to Rich from Service and one of the service crew to discuss the future servicing needs of an older hybrid. My friend was satisfied with their answers and was also impressed that they were willing spend the time discussing with her potential servicing requirements. Because of this my friend will most likely continue the maintenance of the car at Toyota 101. Once everything was resolved with my friend, Marcellis and I focused our attention on the sale of a new 2017 Prius. I already knew what I wanted, however, Marcellis, in his great wisdom, asked me to list what I was not fully satisfied with my current car. Because I was not as comfortable in the seat as I thought I could be, we tested the other options offered in a Prius. Bret Chan in finance remembered me from my last purchase so he helped me speed through the financing experience. Before I could drive off the lot in my new 2017 Prius Marcellis sat with me and went over every safety feature and the new layout of the console. Although my friend and I did not initially expect to spend several hours that day on the "car" project, with the help of the staff at Toyota 101 we met our goals and completed our project in a very timely manner. More
Great car, great price, and great team!!! Andy Long and the rest of the team at Toyota 101 were a pleasure to deal with. This was my first Toyota purchase and I was impressed to be in and out Andy Long and the rest of the team at Toyota 101 were a pleasure to deal with. This was my first Toyota purchase and I was impressed to be in and out in under an hour since we were able to do the whole deal over the phone. Thanks and we'll see you when the lease is up... More
Excellent new car buying experience I had a great experience buying my first car from Toyota 101 about 10 years ago. I moved out of the area but still came back to buy my brand new RAV-4 I had a great experience buying my first car from Toyota 101 about 10 years ago. I moved out of the area but still came back to buy my brand new RAV-4 from Toyota 101. Again their commitment to service and dedication to getting me what I wanted was beyond what you would expect from a car dealership. They were very patient, helpful and kind. They helped me to understand the whole process and got me a great deal. I cannot say enough great things about Andy Long. He seems to have created an environment at the dealership that puts the buyer first. I highly recommend visiting Andy Long and his team at Toyota 101. More
A very professional Dealer, also good inventory & price!! Jun Javier is very professional. He patiently answered questions from my wife and me, and offered additional insights about the car. He basically le Jun Javier is very professional. He patiently answered questions from my wife and me, and offered additional insights about the car. He basically let the Prius Prime sells itself. I am a Finance Executive who just retired from HP, so I have opportunities to deal with all types of sales people. In my opinion, Jun is one of the BEST! So I bought my Prius Prime from him. Also, Toyota 101's sales office is very clean, and all the sales people are polite and dressed professionally. The time that my wife and I spent at the dealership were quite comfortable, and all my interactions, including with the receptionist, the finance manager, and the sales manager, were all pleasant. I will most certainly come back to purchase my next Toyota. (and will also recommend my friends and colleagues about Toyota 101) More
Excellent new car shopping experience! My wife and I purchased a new 2017 Highlander AWD Limited last weekend from Toyota 101. We had shopped around at other Toyota dealerships in the area My wife and I purchased a new 2017 Highlander AWD Limited last weekend from Toyota 101. We had shopped around at other Toyota dealerships in the area and worked with salespeople who ranged in disposition from apathetic to rude and insulting. This was not the case at Toyota 101. From start to finish, the shopping and purchasing experience was excellent. On our first visit, we worked with Marcellis in sales and test drove a used Highlander. Even though we were clear we did not intend to buy a car on that visit, Marcellis was friendly, professional, and informative. We learned more in that single test drive than we had visiting two other dealerships and test driving nearly identical cars. When we returned to Toyota 101 the following week, our sales executive, Omar (Marcellis was not available), was friendly, courteous, and knowledgeable about the vehicles we reviewed. At no time did we feel pressure to make a purchasing decision. Omar was genuinely interested in providing us with all of the information we needed to make the right choice. After we selected the car we wanted, we worked with Arnel on the finance team. Similarly, Arnel was polite, courteous and very thorough in his review of the available warranty plans and financing options. I arrived pre-approved with a loan from my bank, but Arnel was able to provide a lower rate through Toyota. In the end, not only was the experience enjoyable, we got a great deal on our purchase and for once in my life I left a car dealership feeling good about the experience and happy to be supporting a business that cares about its customers and works hard every day to provide excellent service. Thank you, Toyota 101 team! More
New RAV 4 Lease I had a great experience at Toyota 101 leasing a new RAV 4. I would not have leased this car if it wasn't for Andy Long's assistance. He is wonderful I had a great experience at Toyota 101 leasing a new RAV 4. I would not have leased this car if it wasn't for Andy Long's assistance. He is wonderful to work with. More
Knowledgeable and helpful, no hard sell. Our first trip to the dealership we made it clear we were just looking. We test drove a Rav 4, and asked lots of questions. Said we would think about Our first trip to the dealership we made it clear we were just looking. We test drove a Rav 4, and asked lots of questions. Said we would think about it and come back tomorrow if we were still interested. Came back the following day, test drove the same car, asked more questions and bought the car. Everyone we dealt with was friendly and helpful, especially Marcellis Flowers. More
Quickest car purchase experience I never thought that I can buy a car so fast. However it is realistic they did very good job and helped me to have my RAV4. I never thought that I can buy a car so fast. However it is realistic they did very good job and helped me to have my RAV4. More
Excellent I went to other Toyota dealership and then on one welcome me at all. Andy Long is super manager to welcome me at Toyota 101 . He introduced Marcellis I went to other Toyota dealership and then on one welcome me at all. Andy Long is super manager to welcome me at Toyota 101 . He introduced Marcellis to me. Marcellis provided excellent service and well knowledge of Rav4. I definitely will recommend friends to Andy and Marcellis for buying Toyota, More