Swickard Toyota 101

What amazing altruistic people !!! I just bought a truck! And and these amazing people worked with me Mike, Adam, and TJ. They aren’t pushy , and work with your budget in every way . I I just bought a truck! And and these amazing people worked with me Mike, Adam, and TJ. They aren’t pushy , and work with your budget in every way . I highly recommend working with these people , this dealership , I am beyond elated ! They don’t obfuscate details and lay it out clearly ! Awesome crew , and what’s more the whole time they are playing cool music !!!! More

Efficient, friendly service Toyota 101 accommodated my request to bring in my car the night before. Chris, my service rep, was listened to my concerns, called me to update me on Toyota 101 accommodated my request to bring in my car the night before. Chris, my service rep, was listened to my concerns, called me to update me on the status of my car, and in general was great to work with. Toyota 101 is my go-to dealer to service my 2007 Prius. More

Chris is great to work with, never looked second opinion When I moved to San Mateo , I had to find a mechanic for my car and bumped into Chris , since then always looked out for Chris for any problem with Ca When I moved to San Mateo , I had to find a mechanic for my car and bumped into Chris , since then always looked out for Chris for any problem with Car and get needy advice. He is friendly , suggestive and reliable to work with both in pricing and especially the recommendation he provides with what is absolutely needed and due for next service etc . Vehicle is in safe hands .. More

Excellent service but cost is above average I will rather go to dealership for all my car maintenance and repairs but it’s cost prohibitive. Please bring the cost at par with other good repair s I will rather go to dealership for all my car maintenance and repairs but it’s cost prohibitive. Please bring the cost at par with other good repair shops. More

101 Service Very professional. Lou was the associate who helped. He knew exactly what was required, went over the details. Checked on any issues. The car was read Very professional. Lou was the associate who helped. He knew exactly what was required, went over the details. Checked on any issues. The car was ready well before the promised time. And also quickly pointed to the service desk for shuttle drop. More

Great service department! Customer service excellent. Quality of work excellent. Work done on time and at cost estimated. I’ve never had a problem or been disappointed. I highl Customer service excellent. Quality of work excellent. Work done on time and at cost estimated. I’ve never had a problem or been disappointed. I highly recommend Toyota 101! More

Wasted time If you decide to wait for servicing and your name is called once your car is ready, they should call or text you if you don’t come forward to claim yo If you decide to wait for servicing and your name is called once your car is ready, they should call or text you if you don’t come forward to claim your car. Sometimes you’re out of the customer lounge area. More

Total 180 from the last time I was there I was completely impressed with my experience this time. Every person I came in contact with was helpful and cheerful. Rich was the person who checked I was completely impressed with my experience this time. Every person I came in contact with was helpful and cheerful. Rich was the person who checked me in. He was thorough in explaining what would be done (75k checkup and recall transmission). He was kind and very accurate in his price and time estimate. Great experience overall. More

Pushed me into a higher-cost service in the long run I came in at 29,600 miles and asked them to do whatever standard service I was due for at that mileage. Instead of doing the 30k mile service, they pu I came in at 29,600 miles and asked them to do whatever standard service I was due for at that mileage. Instead of doing the 30k mile service, they put me down for 10k mile service and said to come back and do the "big one" (the 30k service) at my next 5k check-in. I was in a rush so I said again please just do whatever my car is due for at this mileage and I didn't realize the swap they had made until I went to pay. What this means is that today I paid >$270 for my 10k checkup, and rather than the inexpensive 5k checkup next time, I will have to pay for the very expensive 30k service. Basically, by flipping the order of these and delaying the 30k service, they are able to screw me out of a 5k service by having me take a 10k service instead, followed in just 5k miles by the 30k service, which will be redundant with half the things they JUST did at my 10k (including synthetic oil change, etc.). As icing on the cake, I walked out already upset to find that my car also had not even been washed. They also forgot to put a new sticker in the window reminding me the mileage or date it's due for next service, which I don't really care much about except that those last two details just show a lack of attention to detail and customer satisfaction. More

Great They are easy to deal with. My car is running so smooth again. You can’t go wrong bringing your car for service to this dealership. They are easy to deal with. My car is running so smooth again. You can’t go wrong bringing your car for service to this dealership. More