Swickard Toyota 101

Misleading and not timely service Originally quoted 252.40 for my 35k service. Sounded fair. Dropped my car off at 10AM and was on my way. I was given an estimated time of completion o Originally quoted 252.40 for my 35k service. Sounded fair. Dropped my car off at 10AM and was on my way. I was given an estimated time of completion of 5 hours later (3PM). I did not receive any update at 3PM and 6 hours later (4:14PM), I was texted that my car was almost done, BUT the tech said that my care NEEDS new brake fluid and the fuel injector and throttle body cleaned and I needed to let them know if they could proceed SOON. I was quoted 169.90 for the brake fluid and 269.95 for the EFI and throttle body service. Since the tech said that my car NEEDED the service, I consented. I was then told my car "WOULD BE READY AT 5:30". I didn't hear anything at 5:30 regarding an update on my car so I caught an uber and arrived at 5:45 to see if my car was done. Since the service center was closing soon after I came to pick up my car I paid my service fee and was on my way. I am thankful that I arrived when I did because I finally received a text at 5:53 (7 minutes before closing) that my car was finally ready for pickup and it could be picked up anytime before 6PM. I was given a 7 minute warning to find my way back to come pick up my car. The text also said I should come see the tech before I picked up my vehicle to review the multi-point inspection. I had already left by the time I received that text and the service center was closed by the time I got home to ask about the items on my invoice. When I got home to take a look at the invoice, I was shocked to see that the labor for the added jobs was 80% of the total cost of those services. Labor for about 1 hour of work (4:19 to 5:30) was $355.54! (215.54 for Fuel Service and 140 for brake fluid exchange) I cannot wrap my head around how labor to do that work was itemized since those figures seemed insane. The parts for those added on services only amounted to about $85 and the HOUR to perform those services was $355. If I had known the breakdown ahead of time, I would never have consented to this. I have been a loyal customer for years coming back for every service on my car. I will not be coming back here and cannot in good faith ever recommending anyone to get their car serviced here. More

Service This was my first service for my new CHR I was very happy that it was a painless experience. Everyone was very helpful and very happy . My car was fin This was my first service for my new CHR I was very happy that it was a painless experience. Everyone was very helpful and very happy . My car was finished on time and my next appt is already on the calendar . More

Great Very good service and fast I don’t have to stay long and the técnico was really nice person he spleens everything to me thanks Very good service and fast I don’t have to stay long and the técnico was really nice person he spleens everything to me thanks More

Excellent service Toyota 101 is a very honest place for car services. They always wash my car before I pick it up. Very professional and friendly staff there. Toyota 101 is a very honest place for car services. They always wash my car before I pick it up. Very professional and friendly staff there. More

Always great service We have always had our Toyota vehicles serviced here since 1992 so that should be your first clue. Eric Rule is about as nice as they come. We have always had our Toyota vehicles serviced here since 1992 so that should be your first clue. Eric Rule is about as nice as they come. More

I trust Eric Rule at Toyota 101 to take great care of my car Trust is most important to me in dealing with car maintenance and repair. I can always trust Eric Rule and the other Service Advisors at Toyota 101 t Trust is most important to me in dealing with car maintenance and repair. I can always trust Eric Rule and the other Service Advisors at Toyota 101 to recommend the correct level of service for my Toyota. Never feel like I'm being pushed to do more work than is necessary, but trust that repairs and maintenance ensure safe travels. More

New Car Purchase The dealership met and exceeded my expectations. I found the current mindset of the dealership is to assist the customers buying decision by answering The dealership met and exceeded my expectations. I found the current mindset of the dealership is to assist the customers buying decision by answering questions / concerns and not pressing to the close a sale. I also think Toyotas unilateral pricing eliminates the need to price haggle. More

Terrible service Toyota 101 continues to disappoint. I took a break from the Toyota 101 services for a while due to high prices and poor customer relationship. I c Toyota 101 continues to disappoint. I took a break from the Toyota 101 services for a while due to high prices and poor customer relationship. I came back to give them another chance. I needed a lockout. I told the service pro 3 times. I paid my bill I line and responded to the text message reminding them of my request. Want to guess what happened when I showed up to get my car after hour? The best part was when I came back in the morning and explained the team of my disappointment. It turned out it was my fault! I didn’t talk to the right person. Toyota 101 management should review how their employees treat their customers. More

Excellent and efficient service John Kim provided excellent and efficient service. He took the time to explain all the features of the car under consideration and provided several o John Kim provided excellent and efficient service. He took the time to explain all the features of the car under consideration and provided several options More

Use Camry I have bought rav 4 and one new Camry and use Camry was not happy with the interest rate on used Camry But salesman was very kind and very honest ,inf I have bought rav 4 and one new Camry and use Camry was not happy with the interest rate on used Camry But salesman was very kind and very honest ,informative. More