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Swickard Toyota 101

Redwood City, CA

4.8
998 Reviews

386 Convention Way

Redwood City, CA

94063

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Showing 998 reviews

February 11, 2025

Very attentive answered all of my questions make sure I understood everything. When above and beyond in every aspect. More

by Dacostanzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Amir
Feb 11, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that our team at Swickard Toyota 101 went above and beyond for you! Thank you for the kind words and support.

February 10, 2025

Service, price and selection were great. There was not any pressure. I would come visit again. The staff was helpful and friendly. More

by agrandlich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy
Feb 10, 2025 -

Swickard Toyota 101 responded

We're delighted to hear you enjoyed the service, price, and selection at Swickard Toyota 101! Our team strives to provide a pressure-free experience with helpful and friendly staff. We look forward to welcoming you back in the future!

February 08, 2025

Had a great experience at Swickard Toyota working with Sean Amir and the team there. We went there in January to reserve a new vehicle that was being delivered in Feb and just picked it up a few days ago. More

by ishacq95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Amir
Feb 10, 2025 -

Swickard Toyota 101 responded

Thank you for sharing your positive experience with Sean Amir and the team at Swickard Toyota 101! We're delighted to hear that everything went smoothly from reservation to pickup. Enjoy your new vehicle, and we appreciate the recommendation!

February 05, 2025

Always courteous, professional service advisors! Very cool to see video from service tech on repair status. More

by Scurvy Dog
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
Feb 06, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that you enjoyed the professional service and video updates from our team at Swickard Toyota 101! Thank you for sharing your experience with us.

February 01, 2025

Elmer Javier was my salesperson. He did an exceptional job from beginning to the end. He helped get me a good deal. He also was patient and explained all aspects of the process th More

by Gi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmer Javier
Feb 03, 2025 -

Swickard Toyota 101 responded

Thank you for the wonderful feedback! We're delighted to hear Elmer provided exceptional service at Swickard Toyota 101. Enjoy your new car and feel free to reach out if you need anything else!

January 28, 2025

This is a mixed feeling review. I wasn't a huge fan of the vibe at the dealer, but my experience with Sean was amazing!!! For starters the moment you pull up to the parking lot, More

by yo_x36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Amir
Jan 28, 2025 -

Swickard Toyota 101 responded

Thank you for sharing your feedback with us. We're glad to hear about your experience with Sean, and we appreciate your kind words about his service. On the other hand, we apologize if the overall vibe at our dealership didn't meet expectations. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out anytime. Thanks again, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

January 28, 2025

I have been a customer at Toyota101 before the recent changes. The level of service before the changes was exceptional. I had to take my car for an issue with the hybrid system. The level of indiffere More

by shahul.nilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none of the above were my service director
Jan 29, 2025 -

Swickard Toyota 101 responded

Shahul, I'm sorry to hear about your frustrating experiences with our service department. We strive for better communication and efficiency, so it's concerning to learn we've fallen short repeatedly. I appreciate the feedback and it will be shared with the store management team. Your comments give us direction and the opportunity to address these issues directly. Our goal here is to work towards a solution that improves your future visits and restores your faith in us. Please reach out to me at the email address below with any further comments or concerns. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

January 27, 2025

Elmer helped up through the process of choosing and buying the car with care and knowledge, which elevates our experience. We are very with the car! More

by hiepnbui101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmer Javier
Jan 28, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that Elmer provided such a knowledgeable and caring experience at Swickard Toyota 101. Enjoy your new car, and thank you for choosing us!

January 24, 2025

I had bragged about how good this service center was. Was is now the operative word. I had an appt. for 9:30 brought my car in went for walk came back at 11:30 and rude lady at counter said appt. was for More

by jawhnb74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curt Petersen, Chris Terlaje, Josh Perez, Eric Rule, Denny Stange, Fred Ahlstrom, Jonathan Lee, Tareq Alafaghani
Jan 27, 2025 -

Swickard Toyota 101 responded

I'm truly sorry to hear about your recent experience at our service center. It sounds like we fell short of providing the efficient and attentive service you were accustomed to, and I apologize for any inconvenience this caused. We value your feedback as it helps us improve, and your comments will be passed along to our store management staff. Please feel free to reach out if you have any other comments or concerns you'd like to share. Thank you for bringing this matter to our attention. Thank You, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

January 20, 2025

Great service and no nonsense negotiation tactics from this dealership. Appreciate Zam and his team to complete the transaction and delivered the vehicle. More

by c113113
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Amir, Sanjeev, Zam Bales
Jan 20, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that Zam and the team at Swickard Toyota 101 provided you with great service and a straightforward experience. Thank you for choosing us, and enjoy your new vehicle!

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