Swickard Toyota 101

I got my car last week from here. I was searching for a car and had contacted different dealerships. But inventory was very low everywhere. I saw one in Toyota 101 and email the perso I was searching for a car and had contacted different dealerships. But inventory was very low everywhere. I saw one in Toyota 101 and email the person (Elmer) about availability. He replied that it's available to book. I emailed back that I'm coming to book the car but didn't receive the reply. When I reached there, Elmer was confused and gave weird response and expression. He attended us (me and my friend) for a while and left. And then a lady at the main counter named Leesa attended us. At that time she was seeming very helpful. She took the $1000 down payment. When we asked about any discounts, she said just ask Elmer. There's no harm in asking. Let's see what he can do. When I asked her about trade in old car, she said send your vin number to Elmer and he will tell you about it. So I emailed him vin number after two days but again he didn't reply. After two days I called Leesa coz I wasn't comfortable with Elmer and wanted to change the sales person. But she didn't even listen a word and forwarded the call to him. When I asked him about trade in, he replied in very rude way that how can he give the quotation without seeing the car. Then why did that lady said to send him the vin number. And he could have replied in a nice way too. As I first time buyer, I didn't know anything. When I asked him about the estimate arrival date of the car, he again got rude. Now next week car arrived and I went to get the car. I didn't like the car in person at first sight and was confused whether should I really go for it. Anyhow when I asked about the final price, Elmer was again rude. On every question, he was just dropping the pen and asking do you want the car or not. He added $395 dealer accessories for paint protection which I denied while putting the money down. He didn't even remember that and was frustrated when he had to remove that. Then they always says that they're transparent. And when I asked him why they're charging $159 more for the LE conviene package than everywhere else. Rather than explaining anything, he said very rudely isn't it the price I gave you mam? He just didn't want to answer anything. After that I was scared to ask him anything and I got very puzzled. It was the worst experience ever. I had to get the car from them as I needed it ASAP. I wish I would have gotten it from somewhere else. Horrible customer service. I work in sales too. People ask for discounts all the time but I never get rude. They knew if I will not buy, someone else will buy. That's why they were so rude. Elmer made my car purchasing experience so bad that rather than enjoying my new car, I kept thinking the terrible process of buying it. Still trying to forget that experience and move on with my new car. It was emotionally disturbing experience. Before leaving, Elmer said you can call me if have any questions. I'm not gonna give him any opportunity to insult me and be rude with me again. He will only realize how bad he treats people when someone else will do the same to him. More

Alfred Oshagi was very helpful with my purchase and I would definitely go back again. would definitely go back again. More

Best car buying experience. Transparent, no hidden fees, best deal on our RAV4 Prime. Luis Parada got me the car of my choice at the best price Transparent, no hidden fees, best deal on our RAV4 Prime. Luis Parada got me the car of my choice at the best price More

My husband and I were well aware that we needed a replacement for our tired 23 yr. old vehicle. We had been looking casually for about a year, we went to a few dealerships in other cities and finally replacement for our tired 23 yr. old vehicle. We had been looking casually for about a year, we went to a few dealerships in other cities and finally came upon our very own hometown Toyota dealership and upon Luis Parada. He had a very casual approach, but boy did he speak cars. He showed us a few cars unfortunately they were black which is one of the 2 colors I didnt want (white and black) it was going to be a deal breaker. After test driving a Highlander we knew what we wanted and he got to work looking for the Dark Gray with light gray interior we wanted, he found it in Milpitas!! He even picked it up for us. We never felt pressured by him at any moment, he always made us feel comfortable, answered all our questions, we always felt heard, Thats why we were able to purchase our beautiful 2024 Highlander Platinum.. We highly recommend Luis, he is very knowledgeable in the cars he represents and he will get you what you want, if he doesn't have it on the lot and it exist somewhere nearby, he will find it. Thank You Luis for this great no pressure car buying experience! More

We had great experience with this dealer and vahid was awesome and well experienced and welcoming. awesome and well experienced and welcoming. More

This was an online purchase, something with which I had no experience. Thank goodness Elmer patience personified! Due to his very helpful assistance, We now have our beautiful Lexus 2023 RX Suv safely here no experience. Thank goodness Elmer patience personified! Due to his very helpful assistance, We now have our beautiful Lexus 2023 RX Suv safely here in San Diego County. More

I am a happy customer of Roy, the interactions spanning over 18m. My family and I love our new ride!! A year and an half ago, I came to this dealership looking for a Sienna. As I walked into the dealers over 18m. My family and I love our new ride!! A year and an half ago, I came to this dealership looking for a Sienna. As I walked into the dealership there was one guy that stood out to me, smiling and looking friendly. I walked up and introduced myself to Roy. He explained the situation (like every dealer - a long waitlist) dude was really chill. 8 months ago I came back wanting to check out the Grand Highlander and other options - again I found Roy. He gave me the time of day as a casual customer - always straight with pricing and real talk. 2 months ago I was intent on buying the Kia EV9 and dragged my family to go look. The ev9 was just too narrow for us. So I dragged them to look at the GX550 at Putnam which happens to be next to Toyota. Since we were close I wanted the family to experience what the Grand Highlander was like and we saw the Sequoia sitting there. Roy was straight up as always, never any pressure. Entire family had great vibes on the big decision - we executed. Thank you Roy for the awesome experience for me and family! More

Bought a grand highlander hybrid from here recently. Vahid was very helpful, and made the process smooth. I had the vehicle booked a couple of weeks ahead and they even matched the price with a cheaper Vahid was very helpful, and made the process smooth. I had the vehicle booked a couple of weeks ahead and they even matched the price with a cheaper offer I got from another dealer. Wish the finance guys gave me a better deal than the offer I had from a credit union. They just matched the offer. But overall fantastic experience. No add-ons xxxxxxxx, no hidden craps like some other dealerships in the area! More

Today I had the pleasure of leasing a new car from Toyota101, and I can’t say enough about the exceptional service I received from Vahid Hashemi. From the moment I stepped into the dealership, Vahid m Toyota101, and I can’t say enough about the exceptional service I received from Vahid Hashemi. From the moment I stepped into the dealership, Vahid made the entire experience smooth and enjoyable – exceeding all my expectations. He was friendly, professional, respectful, attentive, and knowledgeable about the different models available. He answered all my questions and provided detailed information about the features, ensuring that I made an informed decision. Miles Galang and Zack, in Finance, were also very helpful, informed, efficient, and friendly. Everyone's commitment to customer satisfaction was evident and their helpful attitudes made the entire buying experience enjoyable. If you’re in the market for a new car, ask for Vahid, you won’t be disappointed! More

Leased two more cars from Toyota 101 . .. Love this place great cars great staff and snacks drinks ... Come on now they're the best .. Love this place great cars great staff and snacks drinks ... Come on now they're the best More