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Swickard Toyota 101

Redwood City, CA

4.8
953 Reviews

386 Convention Way

Redwood City, CA

94063

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Showing 953 reviews

January 11, 2025

Sue S. Today I bought a car from Toyota 101 and was greeted & served by Roy. He was helpful, gave options & the best thing was he was relaxed & sincer More

by susan_stowell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy A.
Jan 13, 2025 -

Swickard Toyota 101 responded

Susan, we're delighted to hear that Roy provided you with such a pleasant experience at Swickard Toyota 101. Your recommendation means a lot to us, and we'll be sure to pass along your compliments! Enjoy your new car, and welcome to the Swickard family!

January 11, 2025

The service department is woefully understaffed and too many appointments are made causing excessive delays More

by khosrovi
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Budie
Jan 13, 2025 -

Swickard Toyota 101 responded

Thank you for your feedback. We apologize for the delays you've experienced and are working to improve our scheduling process. If there's anything specific you'd like to discuss or if we can assist further, please reach out. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

January 10, 2025

The environment of the dealership is very welcoming and friendly. The sale team members were very helpful, patient and cooperative during our shopping experience. Sean Amir was extremely efficient and plea More

by Wongs
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Amir
Jan 10, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that Sean and the team at Swickard Toyota 101 made your experience welcoming and efficient. Thank you for sharing this positive feedback!

January 09, 2025

The Sales Team was friendly and helpful, and gave us quick attention and explained everything carefully. Sean and Hameed quickly They helped when trying to navigate through the maze of the various Cred More

by Court94403
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hameed and the Finance Dept>, Sean Amir, Carlos Torres
Jan 09, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that Sean and Hameed provided you with attentive service at Swickard Toyota 101. It's great to know they were helpful in navigating the credit process and kept you updated throughout. Thank you for sharing your experience!

January 06, 2025

Clean facility with excellent service advisor; however, paperwork leaves a lot to be desired. 1. Reported tire pressures did not match specification or actual pressures. 2. Invoice lacked transparency, More

by mark.saifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Nava
Jan 06, 2025 -

Swickard Toyota 101 responded

Thank you for your feedback on Swickard Toyota 101. We're glad to hear that our service advisor and facility met your expectations, but we're sorry about the issues with paperwork and transparency. We'll definitely look into these concerns to improve our processes moving forward. Your insights are valuable in helping us enhance customer experience!

January 06, 2025

Castulo Herrera was a please to work with and was very helpful. I highly recommend him. More

by jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Castulo Herrera
Jan 06, 2025 -

Swickard Toyota 101 responded

We appreciate your business and your review regarding your time with Castulo! Thanks from the Swickard Toyota 101 Team, Jeff!

January 06, 2025

The staff is extremely friendly and helpful. Understand what the customer need and will try his best for it. More

by Sming
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Chau
Jan 06, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that our team at Swickard Toyota 101 provided you with friendly and helpful service. Thank you for sharing your experience!

January 05, 2025

Spencer the salesman was great. The manager on Dec 31st was not. Jan 4th the duration it took to drive away in my new car was ridiculously long. Reserved the car in November, not be More

by Kknca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer
Jan 06, 2025 -

Swickard Toyota 101 responded

Thank you for sharing your experience with us at Swickard Toyota 101. We're glad to hear Spencer provided great service, but we're sorry for the delays you encountered on Jan 4th. Your feedback is important and will help us improve our processes moving forward. Enjoy your new car!

December 27, 2024

It was a pleasure working with Roy. I felt like I was treated fairly and honestly. The purchase process was smooth and low pressure. I would recommend this Dealership. More

by scottvr1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Almeda
Dec 30, 2024 -

Swickard Toyota 101 responded

Thank you for sharing your experience with us at Swickard Toyota 101! We're glad to hear that Roy provided a smooth and honest purchasing process. We appreciate the recommendation and look forward to serving you in the future!

December 26, 2024

Purchasing our vehicle from Swickard Toyota 101 was a very low stress event, and resulted in us purchasing our vehicle at a good price with none of the usual dealer shenanigans. Sales Department's Rose More

by todg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Chan, Mike Mouasher
Dec 26, 2024 -

Swickard Toyota 101 responded

We're delighted to hear that Rose and the team at Swickard Toyota 101 made your vehicle purchase a stress-free experience. Thank you for sharing this positive feedback, and enjoy your new ride - Welcome to the Swickard family!

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