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Swickard Toyota 101

Redwood City, CA

4.8
949 Reviews

386 Convention Way

Redwood City, CA

94063

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Showing 949 reviews

January 20, 2025

Great service and no nonsense negotiation tactics from this dealership. Appreciate Zam and his team to complete the transaction and delivered the vehicle. More

by c113113
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Amir, Sanjeev, Zam Bales
Jan 20, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that Zam and the team at Swickard Toyota 101 provided you with great service and a straightforward experience. Thank you for choosing us, and enjoy your new vehicle!

January 19, 2025

Thiago Caetano has the experience and patience with you, he is honest about the issues of your car, and is making suggestions based on risk, as well as technician experience and cost. I believe Thiago is gr More

by rz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thiago Caetano
Jan 20, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that Thiago provided such a thoughtful and honest experience at Swickard Toyota 101. It's wonderful knowing he prioritized your interests with his expertise. Thank you for sharing this feedback!

January 17, 2025

Difficulty in making a service appointment. Came at 2 pm as per scheduled appointment. Parked 12th in line. It took 30 minutes to check-in. Service done next day. It took 4 hours to get a More

by muazam
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor
Jan 20, 2025 -

Swickard Toyota 101 responded

I'm sorry to hear about the confusion and delays you experienced during your service appointment. We strive for a smoother process, so it's disappointing that we fell short this time. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

January 16, 2025

Even though they were slammed with service appointmens, they still managed to get my car in for its 10,000 mi. service and done the same day. The staff is highly courteous and friendly and very helpful. More

by Will K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thiago Caetano
Jan 17, 2025 -

Swickard Toyota 101 responded

Will, we're delighted to hear that our team at Swickard Toyota 101 was able to accommodate your service needs efficiently. Thank you for the wonderful feedback and kind words about our staff! We look forward to serving you again in the future.

January 15, 2025

Purchasing a car from Swickard was a hassle free, non stressful, thing to do..their staff worked smoothly with our car purchase, Hammed was wonderful and so was Carlos in financing. More

by cchampton
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hammed, Carlos
Jan 16, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that Hammed and Carlos made your car buying experience smooth at Swickard Toyota 101. Thank you for sharing this positive feedback!

January 11, 2025

I trust the people at Toyota 101. All my maintenance and a couple of repairs needed have been taken care of by the service department there. They are very much appreciated. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of those who have helped me.
Jan 13, 2025 -

Swickard Toyota 101 responded

Donna, we're delighted to hear that you trust our service department at Swickard Toyota 101 for your maintenance and repair needs. Your appreciation means a lot to us!

January 11, 2025

Sue S. Today I bought a car from Toyota 101 and was greeted & served by Roy. He was helpful, gave options & the best thing was he was relaxed & sincer More

by susan_stowell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy A.
Jan 13, 2025 -

Swickard Toyota 101 responded

Susan, we're delighted to hear that Roy provided you with such a pleasant experience at Swickard Toyota 101. Your recommendation means a lot to us, and we'll be sure to pass along your compliments! Enjoy your new car, and welcome to the Swickard family!

January 11, 2025

The service department is woefully understaffed and too many appointments are made causing excessive delays More

by khosrovi
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Budie
Jan 13, 2025 -

Swickard Toyota 101 responded

Thank you for your feedback. We apologize for the delays you've experienced and are working to improve our scheduling process. If there's anything specific you'd like to discuss or if we can assist further, please reach out. Thank you, Terry Collins - Customer Experience Team Lead - CustomerExperience@Swickard.com

January 10, 2025

The environment of the dealership is very welcoming and friendly. The sale team members were very helpful, patient and cooperative during our shopping experience. Sean Amir was extremely efficient and plea More

by Wongs
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Amir
Jan 10, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that Sean and the team at Swickard Toyota 101 made your experience welcoming and efficient. Thank you for sharing this positive feedback!

January 09, 2025

The Sales Team was friendly and helpful, and gave us quick attention and explained everything carefully. Sean and Hameed quickly They helped when trying to navigate through the maze of the various Cred More

by Court94403
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hameed and the Finance Dept>, Sean Amir, Carlos Torres
Jan 09, 2025 -

Swickard Toyota 101 responded

We're delighted to hear that Sean and Hameed provided you with attentive service at Swickard Toyota 101. It's great to know they were helpful in navigating the credit process and kept you updated throughout. Thank you for sharing your experience!

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