Swickard Toyota 101

This is a mixed feeling review. I wasn't a huge fan of the vibe at the dealer, but my experience with Sean was amazing!!! For starters the moment you pull up to the parking lot, I wasn't a huge fan of the vibe at the dealer, but my experience with Sean was amazing!!! For starters the moment you pull up to the parking lot, all the salespeople are out there, waiting for you to get out of your car, gives you that "volture" vibe. I was so happy to have already been working with Sean so I could bypass that creepiness at the door. I didn't think management was the friendliest when trying to get my business, I can't say enough good things about Sean though, he makes this dealer an amazing option. I contacted lots of dealerships in the state and out of state, he was the only one that was extremely helpful, providing me with all the info I needed without forcing me to go into the dealer. Once I went in, he was amazing to interact with. Sean deserves all the bonuses and recognition. The most straight forward, nicest and helpful sales person. More

I have been a customer at Toyota101 before the recent changes. The level of service before the changes was exceptional. I had to take my car for an issue with the hybrid system. The level of indiffere changes. The level of service before the changes was exceptional. I had to take my car for an issue with the hybrid system. The level of indifference from service was appalling. 2-3 phone calls every day, voice mail and no response. Reasons were many... such as trying to rebuild the teams after the changes. The courtesy of a return call seems to be lost on this dealership. Most disappointing. More

Elmer helped up through the process of choosing and buying the car with care and knowledge, which elevates our experience. We are very with the car! buying the car with care and knowledge, which elevates our experience. We are very with the car! More

I had bragged about how good this service center was. Was is now the operative word. I had an appt. for 9:30 brought my car in went for walk came back at 11:30 and rude lady at counter said appt. was for Was is now the operative word. I had an appt. for 9:30 brought my car in went for walk came back at 11:30 and rude lady at counter said appt. was for 11:30 and i said no it was not. I showed her the text and she was dismissive and said I don't know go talk to service. I went back and they had not even started. I needed car by 2PM to go to work. They called around 3:00 saying it would be ready by 5. No one head a single thing I said and there was no sense of urgency or care. I said i will pick up car tomorrow morning. Went in a little before 9, took awhile for them to figure it out, told me to wait in lobby they were closing out paper work. About 20 minutes later i get a text saying it is ready. They had my car for a day to do simple service. The manager said it was his 2nd day and they had gotten rid of a lot of the previous help. Those guys were great and things ran smooth. I am not sure I will be bringing my car back here which is too bad it is close by. And at paying time there was no coupon, no we will take some off the bill. I had to ask about check up where it used to be they would go over to let you know levels of breaks, tire info etc. Just thanks for your money see ya later. More

Great service and no nonsense negotiation tactics from this dealership. Appreciate Zam and his team to complete the transaction and delivered the vehicle. this dealership. Appreciate Zam and his team to complete the transaction and delivered the vehicle. More

Thiago Caetano has the experience and patience with you, he is honest about the issues of your car, and is making suggestions based on risk, as well as technician experience and cost. I believe Thiago is gr he is honest about the issues of your car, and is making suggestions based on risk, as well as technician experience and cost. I believe Thiago is great with customer's interest in mind. More

Difficulty in making a service appointment. Came at 2 pm as per scheduled appointment. Parked 12th in line. It took 30 minutes to check-in. Service done next day. It took 4 hours to get a Came at 2 pm as per scheduled appointment. Parked 12th in line. It took 30 minutes to check-in. Service done next day. It took 4 hours to get a shuttle to dealership. 30 Minutes to find a service advisor to handover the vehicle to me. Complete confusion on both days. More

Even though they were slammed with service appointmens, they still managed to get my car in for its 10,000 mi. service and done the same day. The staff is highly courteous and friendly and very helpful. they still managed to get my car in for its 10,000 mi. service and done the same day. The staff is highly courteous and friendly and very helpful. Swickard Toyota 101 is one of the best - if not the best - dealership I've ever dealt with. More

Purchasing a car from Swickard was a hassle free, non stressful, thing to do..their staff worked smoothly with our car purchase, Hammed was wonderful and so was Carlos in financing. stressful, thing to do..their staff worked smoothly with our car purchase, Hammed was wonderful and so was Carlos in financing. More

I trust the people at Toyota 101. All my maintenance and a couple of repairs needed have been taken care of by the service department there. They are very much appreciated. All my maintenance and a couple of repairs needed have been taken care of by the service department there. They are very much appreciated. More