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Swickard Toyota 101

Redwood City, CA

4.7
1,048 Reviews

386 Convention Way

Redwood City, CA

94063

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Showing 1,048 reviews

July 31, 2025

The service on my car was good. I still haven't received my second key, and I've been waiting for over six months. When I contacted Toyota Customer Service, they told me that the de More

by karinafdm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The person is not on these lists
Jul 31, 2025 -

Swickard Toyota 101 responded

I'm sorry to hear about the delay with your second key. It sounds like there's been some miscommunication, and I apologize for any inconvenience this has caused you. We want to resolve this issue as soon as possible, so please reach out directly when you have a moment. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

July 31, 2025

This is our second Camry that we have bought from Jaime, so far we have bought five Toyotas from Jaime ,Great sales man . More

by Inyaga41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime renderos
Jul 31, 2025 -

Swickard Toyota 101 responded

Thank you for your kind words! It's wonderful to hear you've had consistently positive experiences with Jaime and the team. Congratulations on your new Camry from Swickard Toyota 101, we hope to see you back again in the future.

July 29, 2025

My Service Advisor, Derek Parada, was very helpful and explained all the work needed to be done on my car clearly. More

by e garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Parada
Jul 30, 2025 -

Swickard Toyota 101 responded

Thank you for sharing your experience with Derek and our team! It's wonderful to know you were in good hands throughout the process. All of us at Swickard Toyota 101 Service are here to help with any future needs.

July 28, 2025

Thanks always to David R for professional and quick response. All members of my company rely on him. More

by Takahashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rotter
Jul 29, 2025 -

Swickard Toyota 101 responded

Takahashi, thank you for leaving Swickard Toyota 101 a five-star review! We are so glad that David was professional and provided excellent communication!

July 27, 2025

Sean is great guy he has a lot of knowledge about cars he gave a lot of info about my new Toyota sienna 2025 he is very helpful I recommend to see Sean More

by nawabisn35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Amir
Jul 29, 2025 -

Swickard Toyota 101 responded

We're glad Sean provided you with all the details you needed about your new 2025 Toyota Sienna! Thank you for choosing Swickard Toyota 101 and for your recommendation. Safe travels!

July 27, 2025

Dillan was very informative and professional in my service call at Toyota 101. I was very satisfied with the excellent service More

by tscalder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillan Shanahan
Jul 29, 2025 -

Swickard Toyota 101 responded

It's fantastic to know that our team's professionalism made your service call smooth and enjoyable. Thank you for choosing Swickard Toyota 101!

July 26, 2025

Ro was friendly, professional, and efficient during my service visit. Thank you for the excellent service! More

by Krsnagovinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roldan Paran
Jul 29, 2025 -

Swickard Toyota 101 responded

We are happy to hear Ro delivered professional and efficient service! Thank you for choosing Swickard Toyota 101 and for sharing your experience. See you next time! Take care!

July 24, 2025

I was very pleased with how my service was handled by Dillan this week . I will be a repeat customer. More

by sallyjanemarsh
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillan
Jul 25, 2025 -

Swickard Toyota 101 responded

Thank you for sharing your experience with Dillan! We look forward to serving you again at Swickard Toyota 101. See you next time, Sally Jane!

July 20, 2025

Ro was great, he helped explain everything and kept me in the loop about what was needed to be replaced in the car. He gave a correct estimate of when the work was finished and was very friendly. Will be com More

by ss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roldan Paran
Jul 22, 2025 -

Swickard Toyota 101 responded

It was our pleasure to assist you! Thank you for trusting Swickard Toyota to take great care of your car. We hope to welcome you back next time!

July 19, 2025

For our last service, they canceled our service appointment last minute because something/someone was not available at the location they specified. Then rescheduled for 2 days later. when we got th More

by kenfusedM
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roldan Paran
Jul 23, 2025 -

Swickard Toyota 101 responded

Thank you for sharing your experience. It's disappointing to hear about the scheduling mishap and issues with your dash cam, as this is not the level of service we strive to provide. We understand how frustrating it must have been, and we're committed to addressing these concerns internally. Please reach out to me at the email address below with your full name and contact number. Also, when you contact me, please list the name "kenfusedM" on the subject line so that I can associate that email with this review. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

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