Swickard Honda of Thousand Oaks

I worked with Odin in the service department. He was friendly and knowledgeable. My overall experience was great! He was friendly and knowledgeable. My overall experience was great! More

I have gone to many different car shops and worked with many different service advisors including those from local businesses, Honda Thousand Oaks, Honda Culver City and Honda Santa Monica, and I have neve many different service advisors including those from local businesses, Honda Thousand Oaks, Honda Culver City and Honda Santa Monica, and I have never had as poor of an experience than I had with Jason at Thousand Oaks. I came in for a recall that I thought would take 2-3 hours because I thought that's what another Honda worker had informed me prior to coming in, but when I mentioned that to Jason, he did not try to apologize for any misunderstanding or miscommunication, but rather just pushed the idea that it needed to take longer because it was a "big recall." I know different people express things in different ways, but I found his response unempathetic and unprofessional, as it made me feel dumb. I told him I planned to wait at the dealership, and he spoke to me like I was crazy for trying to wait. He then offered me the Honda Shuttle Service to try taking me home but stated that the shuttle would not be able to take me back to the dealership, and he offered no further explanation about why it could not take me back to the dealership, despite me knowing that I had been able to use the service to go to-and-from my house and the dealership in the past. I end up waiting at the dealership, and after 4 hours pass, I ask for an update on my car to decide whether or not to keep waiting there. Just as a disclaimer, I would not consider myself an impatient person -- I wait for my vehicles at the dealership every time or take a walk around the area --, and I really was not trying to rush the workers -- I was just trying to plan out how to best use my time/if I should try taking a walk around the area. In my previous experiences with Honda, I have gotten either texts or emails with updates when my car was starting to be worked on and/or with my multi-point inspection videos, but I did not get a single notification with Jason, so I was not sure if they had even started on my car at that point. Another worker helped me check on the status of my car, stated it had already been worked on and that it should only take 15-20 minutes until ready, and apologized that I had gotten no updates. Shortly after, Jason came out with my paperwork, and said maybe jokingly (but it also felt very mocking), "So you're ready to go home?" I laughed it off and said I was ready but also asked about the findings from the multi-point inspection. Jason did not acknowledge my question and walked off. I read through my multipoint inspection paperwork that showed pretty much everything in the car passed the inspection with a green check (even though in my previous visit, some things were marked red/"requires immediate attention" and I had not changed anything since), which I thought was somewhat reassuring but also fishy. ~An hour later, I get a link to my inspection video that does not load anything at all (that has never happened before). And not even 24 hours later, I tried to drive my car, and the battery was DEAD. This makes me think Jason rushed through the multi-point inspection, checked off that everything looked good even though it wasn't just to get me out of the waiting room.... I could be wrong, but just know that I will specifically choose not to work with Jason in the future (honestly don't even really want to visit the Thousand Oaks location anymore because of this entire experience, but hopefully something is able to change). More

I don't like the sales pitch in stores. I just need to change the oil. I just need to change the oil. More

Scheduling my first service was easy and Jason got me checked in and on my way very quickly. I received a very detailed service checklist and an explanation of what parts will need attention at the next checked in and on my way very quickly. I received a very detailed service checklist and an explanation of what parts will need attention at the next service. My vehicle was ready ahead of schedule and Jason greeted me with my copy of the paperwork. All in all a very positive experience. More

Everyone in the Dealership was very helpful Eric did a fantastic job on making me buying two cars at one time he went above and beyond to help us. Ash also was amazing and did a great discount fantastic job on making me buying two cars at one time he went above and beyond to help us. Ash also was amazing and did a great discount More

Took my truck in for service , oil change and tire rotation. Next day I had a huge bubble in the sidewall. When my tire pressure light came on in my car I called for service and they said bring it in rotation. Next day I had a huge bubble in the sidewall. When my tire pressure light came on in my car I called for service and they said bring it in. I did and the technician said I drive on it flat ! That never happened. I drove it right in . He argued with me and said that I should not have driven on the flat. I would never drive on a flat tire. Well after being belittled by the technician I just left and had my truck fixed elsewhere. At the tire center I went to they said it was a defective tire. More

Excellent service. Prompt scheduling of appointment, prompt checking in upon arrival, great communication using text updates. Prompt scheduling of appointment, prompt checking in upon arrival, great communication using text updates. More

Greg Matsuzaki is an excellent service advisor. The dealership should provide more parking spaces for spouses to park when we drop off one car. The dealership should provide more parking spaces for spouses to park when we drop off one car. More

Courteous, efficient, and knowledgeable. Finished my car ahead of the time promised. I definitely recommend this service department and my service advisor, Chase Winchester, was very helpful Finished my car ahead of the time promised. I definitely recommend this service department and my service advisor, Chase Winchester, was very helpful. More

Disappointed with how Swickard has not responded to several phone calls left regarding the trade in vehicle I left in their possession and that has been involved in an incident resulting in the injured several phone calls left regarding the trade in vehicle I left in their possession and that has been involved in an incident resulting in the injured parties seeking out reparations from me. I would not buy a car from them again if this is how they treat a new customer More