Swickard Acura of Thousand Oaks

I took my 2019 RSX for an issue with my Apple Car Play as well as a general service. I booked my appointment about 3.5 weeks in advance because my Mom is sick and needed to make sure I had a loaner car. I co well as a general service. I booked my appointment about 3.5 weeks in advance because my Mom is sick and needed to make sure I had a loaner car. I confirmed my appointment the day before my appointment and confirmed I had a loaner. When I arrived for my appointment I was just shy of 10 minutes late as I hit more traffic than I expected and I called the dealership to let them know I was still coming and would be about 10 minutes late. When I arrived there was 1 car ahead of me and the service writer was finishing up with him. I was greeted and taken inside and I explained why I brought my car in. My appointment was only booked for the Apple Car Play issue not for the service but the service writer assured me they could do the service as well. But unfortunately they did not have a loaner car for me but if I could wait they could take care of everything in about 40 minutes. I explained to my writer that I booked this appointment weeks ago so I could make sure I had the loaner and I confirmed my appointment/loaner yesterday. If they couldn’t keep their end of the agreement I would need to cancel the appointment and go somewhere else. My service writer then said, “Let me see if a loaner was turned in after hours.” Thankfully, there was a car turned in and they were able to give it to me. Now, I explained my issue with my Apple Car Play was that the outlet I plug into is loose. You can wiggle it pretty easily and it causes it to work sporadically. I’ve tried all kinds of different cords to see if it makes a difference. Genuine Apple cords, braided cords, short or long cords it doesn’t seem to matter. Some days it works no problem and then I’ll go a couple of days and never be able to connect. My husband is a technician for another brand which I explained to my service writer. We have done multiple troubleshooting ideas. But, since my car is still under extended warranty we decided to bring it to the dealership for both the warranty work and customer pay service. The reason I’m giving 3 stars is for the fact THEY DID NOTHING! The blew some air into the port to “clear out debris” and deleted my phone because it was in there more than once and that could “cause the problems I was having.” When they used their cord it worked fine, so problem solved! Did they check the port? Nope. Did they listen to me at all? Nope! Am I still having an issue getting it to connect? Yep. Again some days there’s no issue. Some days it will start and in the middle of the drive it stops working, sometimes in the middle of a call or giving directions. I was tempted to make a fuss when I picked up my vehicle but I figured it wasn’t worth my time. No matter what, I'm a woman so why in the world would I know or understand what I’m experiencing when I drive my car every single day. Why should I have spent $150 on my service when my husband could have done it for free? I brought it in so I could have an actual Acura tech work on my vehicle which was under warranty and get paid to fix it. While they were fixing that issue under warranty they could have an easy service for some good customer pay money on top of it. It seemed like a win win for both of us. I understand dealing with warranty can be a pain. But a good technician should know how to write that up. In the future I won’t take my vehicle to the dealership I bought it from. I will go to a different dealership that wants the work. My basic service appears to have been done. The online notification system used by the dealership kept my husband and I up to date and we were able to accept or decline recommended work quickly which was appreciated. We did not have to play phone tag with a Service Writer. More

Frank was very helpful super nice and knowledgeable. Did everything he could to get my car serviced in one day so I did not have to go back the next day. Much appreciated!! Friendly!!! Did everything he could to get my car serviced in one day so I did not have to go back the next day. Much appreciated!! Friendly!!! More

Swickard Acura is very, very fortunate to have Frank in the service department working for Acura. Frank is the most polite and professional person in the department. He gives your concerns his personal a the service department working for Acura. Frank is the most polite and professional person in the department. He gives your concerns his personal attention and does everything possible to make things work out to your advantage. Good job, Frank! Thank you. More

I was very happy with his service, he was very helpful and professional. He explained everything for me. and professional. He explained everything for me. More

Very pleasant to work with their service representative. Petros has been very informative and helpful and easy to talk to. Frank and Sam as well. I won’t hesitate to recommend Swickard Acura of Thousand Oak Petros has been very informative and helpful and easy to talk to. Frank and Sam as well. I won’t hesitate to recommend Swickard Acura of Thousand Oaks anytime. More

Really appreciate Frank for his assistance, very helpful and gave me explanation. Thank you Frank! and gave me explanation. Thank you Frank! More

I had taken my car in before with the same issue that was never completely resolved. This time Petros quickly identified the problem, got me in for service and the issue is resolved. I've been an Acura owner never completely resolved. This time Petros quickly identified the problem, got me in for service and the issue is resolved. I've been an Acura owner for 34 years and the quality of product and service have helped keep me a loyal customer. More

Service department excellent, easy to schedule appointments and communicates clearly and frequently with status reports appointments and communicates clearly and frequently with status reports More

Faros was great. He was very helpful in helping get the best deal and was very accommodating. He and the rest of the team were apologetic and compensated for the long He was very helpful in helping get the best deal and was very accommodating. He and the rest of the team were apologetic and compensated for the long wait times. More

Frank went the extra mile looking forward to the next service CLean environment accommodating and clean service CLean environment accommodating and clean More