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Swickard Acura of Thousand Oaks

Thousand Oaks, CA

4.8
102 Reviews

3945 Auto Mall Drive

Thousand Oaks, CA

91362

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102 Reviews of Swickard Acura of Thousand Oaks

August 27, 2024

Everything at the service center was taken care of by Frank. Extremely helpful that I was able to have a loaner car available. I do wish they would specifically specify the best way to efficiently commun More

by janiegroc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Aug 28, 2024 -

Swickard Acura of Thousand Oaks responded

Thanks for the feedback! We're glad Frank was helpful and that you appreciated the loaner car at Swickard Acura of Thousand Oaks. We'll definitely take your communication suggestion into consideration to improve our service.

August 25, 2024

This is one of the best Acura dealers in the entire country. The service department is always on top of any and all repairs that are required and necessary for the main operation of the vehicle. It is More

by Forest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ervin
Aug 26, 2024 -

Swickard Acura of Thousand Oaks responded

Thank you for the glowing review! We're delighted to hear that our service department at Swickard Acura of Thousand Oaks has consistently met your needs since 2015. We appreciate your continued trust and support!

August 24, 2024

Service Technician was very professional and thorough. Always a great experience working with the team at Thousand Oaks Acura More

by taylorhblack1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam and Frank
Aug 26, 2024 -

Swickard Acura of Thousand Oaks responded

We're delighted to hear that our Service Technician provided a professional and thorough experience at Swickard Acura of Thousand Oaks. Thanks for your kind words, Taylor!

August 08, 2024

Working with Frank was a pleasure. He was courteous, knowledgeable, and friendly. I have to say, though that the phone system is frustrating and time-consuming. Nothing but continuo More

by gevets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Aug 09, 2024 -

Swickard Acura of Thousand Oaks responded

Thank you for the feedback! We're glad to hear Frank provided excellent service at Swickard Acura of Thousand Oaks. We apologize for any inconvenience caused by our phone system and will work on improving it.

August 07, 2024

Great service ! They communicate well when service is complete and review all issues that came up during the service so that they can fix it before driving home. More

by pvanhorenbeeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Aug 07, 2024 -

Swickard Acura of Thousand Oaks responded

We're glad to hear you appreciated the communication and thorough service at Swickard Acura of Thousand Oaks. Thanks for sharing your experience!

August 04, 2024

I received excellent, prompt professional service in a friendly atmosphere. I felt extremely satisfied with the service I received. More

by Mike C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Aguirre, Luis Ramos
Aug 05, 2024 -

Swickard Acura of Thousand Oaks responded

Mike, we're delighted to hear you had an excellent experience at Swickard Acura of Thousand Oaks! Thanks for sharing your satisfaction with our service.

August 01, 2024

They were attentive to my issue and were able to fix the problem by the next day More

by daveastrachan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Aug 02, 2024 -

Swickard Acura of Thousand Oaks responded

Dave, thank you for taking the time to review Swickard Acura of Thousand Oaks! It really means a lot to hear that you're happy.

July 27, 2024

I had a great experience. Very professional and in a timely manner. I will be back. More

by Jd416herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ervin pech
Jul 29, 2024 -

Swickard Acura of Thousand Oaks responded

Thanks so much for the review. We look forward to your next visit to Swickard Acura of Thousand Oaks!

July 24, 2024

Unprofessional costumer service. No warm touch. It took Two appointments to get the re call service More

by Rosy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter
Jul 24, 2024 -

Swickard Acura of Thousand Oaks responded

Rosy, this feedback is disappointing to receive. I'm sorry it took two appointments to complete your recall service and assure you that we are committed to a higher standard of service than what you've described. Please reach out directly if there is anything else our team can do to assist you at this time. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com

July 24, 2024

Frank and the whole service team at Swickard Acura of Thousand Oaks took great care of me during my first time in. I’m grateful to have found them and will definitely service with them again! More

by KyleR
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 24, 2024 -

Swickard Acura of Thousand Oaks responded

Kyle, we're delighted to hear that Frank and the service team at Swickard Acura of Thousand Oaks provided you with excellent care. Thanks for choosing us, and we look forward to seeing you again!