Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Surprise Ford
Surprise, AZ
617 Reviews
What Makes Surprise Ford a Leader in the Phoenix area?
Phoenix Ford buyers know there are many choices when it comes to purchasing a new car, truck or SUV, like the Ford F-150, Bronco, or Edge. So what makes Surprise Ford the leader in the Phoenix area? Perhaps it's our amazing selection of affordable new and used Ford cars; maybe it's our state-of-the art facilities and showroom; or maybe it's our great staff of sales, service and parts team members. If you ask us, we'd tell you it's a little bit of each of those things that make Surprise Ford the new leading Ford dealer in the Phoenix area.
Located in sunny Surprise, Arizona, Surprise Ford sells new and used Ford cars, trucks and SUVs, provides exceptional auto repair services and car maintenance, and offers a huge selection of OEM Ford parts. We pride ourselves on treating customers with the highest level of respect, fair prices and clean, well-maintained facilities. If you're in the market for a new or used Ford, or even a used car from other manufacturers like Honda, Nissan, Chevy, Buick, Hyundai, and more, don't hesitate to contact us or take a look at our massive online inventory.
As one of the newest Ford dealerships in Arizona, Surprise Ford shoppers will love our brand-new facilities and stunning showroom. Our car repair and maintenance center is sure to impress as well, with several repair bays and the newest diagnostic and repair equipment in the area, we'll get your car repaired right the first time. We employ some of the finest mechanics and technicians in the state, and each one is factory-trained and certified by Ford to ensure the highest level of quality in each repair or maintenance visit.
If you're looking for a new Ford dealer in Surprise or the Phoenix area, look no further! Surprise Ford's new facilities and winning team will impress you with professionalism, quality, and most of all, the fair deal you deserve. Take a look at our website and be sure to check out our affordable new and used cars, along with the other resources we offer. Please contact us with any questions you have - we can't wait to get to get to work for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 8:00 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 617 reviews
September 30, 2025
We always have the best experience with our sales rep Dan D. He makes car shopping so fun and we appreciate his inputs and recommendations on the vehicle we're buying we only goes to him The finance rep we D. He makes car shopping so fun and we appreciate his inputs and recommendations on the vehicle we're buying we only goes to him The finance rep were very nice too they were very thorough on explaining the contract More
by CRAST
Verified Customer
September 29, 2025
We always have great experience with our Sales Rep Dan D. He knows what vehicle we need and he always help us. We only get our vehicle when he is around. The best experience all the time He knows what vehicle we need and he always help us. We only get our vehicle when he is around. The best experience all the time More
by CRAST
Employees Worked With
Dan D.
September 08, 2025
The service I have received has been great from the beginning, I appreciate the communication, I feel like I always know what’s going on. Thank you! beginning, I appreciate the communication, I feel like I always know what’s going on. Thank you! More
by tamacas2004
Employees Worked With
Josh
September 06, 2025
Clean. Nice people. Nice vehicles. Good prices. Persistent. Not sure what else you want me to say. This will be the last questionnaire I fill out about my p Nice people. Nice vehicles. Good prices. Persistent. Not sure what else you want me to say. This will be the last questionnaire I fill out about my purchase at this dealership. More
by Brian.lovi
Employees Worked With
September 04, 2025
I had a deeply disappointing experience at this dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out from under me without warning. Then, they tried to push a different color at the same price or a “deal” on a higher-trim model, which felt like a bait-and-switch. The lack of transparency and communication was frustrating and unprofessional. I was ready to roll, but their shady tactics killed the buying opertunity. I ended up taking my business elsewhere and got the exact truck I wanted and they beat the price that Surpise Ford had agreed on with me on. Save yourself the hassle—shop somewhere that respects your time and commitment. The 0 to 1 Star due to the significanct breach of trust and upsell tactics. More
by MattO
August 31, 2025
Our salesman was new at his job in fairly and experienced. I was OK with that. It just took a little longer to get through the process. He got the price wrong and forgot to ask my birthday when t experienced. I was OK with that. It just took a little longer to get through the process. He got the price wrong and forgot to ask my birthday when they were on the credit check. And seem to need my drivers license a bazillion times but overall he was friendly. More
by shawna033
Employees Worked With
Willy
August 26, 2025
The people were nice, especially the finance guy. The person who was in charge of our sale lied to us. He told us our car that we were trading in was salvaged, but when I looked it up for myself afte The person who was in charge of our sale lied to us. He told us our car that we were trading in was salvaged, but when I looked it up for myself afterwards I found out it was not salvaged. More
by METALLOFULLERENE
Employees Worked With
Jorge Lopez
August 24, 2025
Honest and very trustworthy dealership and nice sweat people good cool nice smart and good people good cool nice smart and good More
by segura100
