Suntrup Buick GMC

Very efficient and on time. Their mechanics all seam to be highly qualified and efficient. Their mechanics all seam to be highly qualified and efficient. More

Had an 8am appt made 3 weeks in advance. Arrived to be told it would be 24-48 hours to even look at the vehicle. Why schedule an appt when you knew you couldn’t work on it? No offer for Arrived to be told it would be 24-48 hours to even look at the vehicle. Why schedule an appt when you knew you couldn’t work on it? No offer for a loaner vehicle. No communication, as I had to call the next day. Got a call back saying nothing found. Still didn’t complete the other part of my appt until the next day, but again, never called. I had to call in to find out it was done. Track status in the app never changed from arrived. Not the first time having issues at Suntrup. Will never buy another vehicle there or use their service area unless for warranty work due to my $0 deductible warranty. Do better or hire new people who will do better. More

Making appointments is easy. Tim is always attentive to what the car needs and keeps me apprised. Cashier is friendly and always efficient. Tim is always attentive to what the car needs and keeps me apprised. Cashier is friendly and always efficient. More

Everything went smooth and easy! Highly recommend buying a vehicle from Suntrup Buick GMC for a vehicle! Highly recommend buying a vehicle from Suntrup Buick GMC for a vehicle! More

Tim & Kaitlyn are exceptional service techs compared to near by Buick GMC dealerships 100. Ty near by Buick GMC dealerships 100. Ty More

I have bought several cars from Suntrup over the years and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something has changed with the service dept. I can no longer go in and get things done with my car. If you need to have anything done other than an oil change, they need to keep your car for 24-48 hours to assess the issue. They don't seem to have loner cars anymore or if they do it takes 3 weeks or longer to schedule one. I always wait for my car. In the past the service advisors would come find me to tell me if I needed to have any additional work done, now they send you a text to let you know what needs to be done. I don't like that! I've had that happen where I received the text but didn't get it because the dealership/service dept doesn't have good WiFi. I think that is very impersonal. More

James was very helpful and friendly. He took time to make sure he understood what we needed He took time to make sure he understood what we needed More

All went smooth no problems ! !! Everything as they promised it would be …I’d buy there again !! Everything as they promised it would be …I’d buy there again More

Process was good besides the fact that the upgraded wheel pricing was in addition to the MSRP and Suntrup value advertised on the car and website. Would recommend better advertising when adding wheels that pricing was in addition to the MSRP and Suntrup value advertised on the car and website. Would recommend better advertising when adding wheels that are an additional price. More

Ver friendly staff! Great communication and efficient process. Will definitely recommend other people to come do business at Suntrup! Great communication and efficient process. Will definitely recommend other people to come do business at Suntrup! More