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Kaitlin Nilson
18 Reviews
18 Reviews
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18 Reviews of Kaitlin Nilson
April 28, 2026
Kaitlin Nilson was awesome and helpful and I appreciate all the support and the maintenance guy will take care of my car. He was awesome too. all the support and the maintenance guy will take care of my car. He was awesome too. More
by MAMJ1981
Verified CustomerOther Employees Tagged: Dave Brewer, Tim Bacon
April 25, 2026
Everything with Suntrup has been first rate. The only negative is trying to schedule service online. I thought I had made an appointment, but I guess I didn't, BUT they were able to still fit me The only negative is trying to schedule service online. I thought I had made an appointment, but I guess I didn't, BUT they were able to still fit me in. More
by STEPHANIE0405
Other Employees Tagged: Dave Brewer, Austin Tuminello, Tim Bacon
April 19, 2026
Very efficient and on time. Their mechanics all seam to be highly qualified and efficient. Their mechanics all seam to be highly qualified and efficient. More
by JOEMAIL27987
Other Employees Tagged: Dave Brewer, Austin Tuminello, Tim Bacon
April 17, 2026
Had an 8am appt made 3 weeks in advance. Arrived to be told it would be 24-48 hours to even look at the vehicle. Why schedule an appt when you knew you couldn’t work on it? No offer for Arrived to be told it would be 24-48 hours to even look at the vehicle. Why schedule an appt when you knew you couldn’t work on it? No offer for a loaner vehicle. No communication, as I had to call the next day. Got a call back saying nothing found. Still didn’t complete the other part of my appt until the next day, but again, never called. I had to call in to find out it was done. Track status in the app never changed from arrived. Not the first time having issues at Suntrup. Will never buy another vehicle there or use their service area unless for warranty work due to my $0 deductible warranty. Do better or hire new people who will do better. More
by jkmizz
April 17, 2026
I have bought several cars from Suntrup over the years and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something has changed with the service dept. I can no longer go in and get things done with my car. If you need to have anything done other than an oil change, they need to keep your car for 24-48 hours to assess the issue. They don't seem to have loner cars anymore or if they do it takes 3 weeks or longer to schedule one. I always wait for my car. In the past the service advisors would come find me to tell me if I needed to have any additional work done, now they send you a text to let you know what needs to be done. I don't like that! I've had that happen where I received the text but didn't get it because the dealership/service dept doesn't have good WiFi. I think that is very impersonal. More
by GERRIGILOT
Other Employees Tagged: Tim Bacon
April 09, 2026
I’ve always had a good experience. This time they forgot to put my hubcap back on after the tire rotation, and I noticed as I drove off my hood was not closed all the way. When I notic This time they forgot to put my hubcap back on after the tire rotation, and I noticed as I drove off my hood was not closed all the way. When I noticed the hubcap missing I called them up to ask where it was and the guy basically said oh it probably fell off your car. I’ve taken my car up there for years. Never had a problem until this time now I had to spend An additional $35 to buy a new hubcap for my suburban. I was not a happy camper. Probably won’t take it back up there. More
by LMPAAREN
April 09, 2026
I would not recommend this dealership based on my experience with a service issue on a 2025 GMC Acadia that extended over several months and involved poor communication, repeated delays, and concerni experience with a service issue on a 2025 GMC Acadia that extended over several months and involved poor communication, repeated delays, and concerning workmanship. The issue began in December when I brought the vehicle in for what I expected to be a straightforward diagnostic. I requested a loaner vehicle at that time but was told none were available. I accepted this, assuming the diagnosis would take only a day or two. Instead, the dealership kept the vehicle for over a week before determining that the telematics (OnStar) control module was likely faulty. During this time, my family was left without a second vehicle, which created a significant inconvenience given that both my wife and I work and we have three children to transport daily. When I received the vehicle back, the issue was not resolved—in fact, it had worsened. The OnStar system became completely non-functional, GPS and maps stopped working, and other related features were also affected. I was told a replacement module needed to be ordered, but no timeline was provided. I again requested a loaner and was told they were fully booked for months and that I would not be prioritized since the vehicle was technically still drivable. Over the following weeks, I experienced repeated delays and inconsistent communication. I was initially told loaners might be available in February, then later that they were booked out until March. Despite requesting to be placed on a loaner list early on, I later learned I had never been added. When the replacement part arrived at the end of January, I was told the repair would take two days but that waiting at the dealership was not an option. Without access to a loaner, I had no choice but to delay the repair further. In early March, I was informed that the part would be returned if I did not bring the vehicle in immediately. I rearranged my schedule on short notice and dropped the vehicle off the next morning. At that point, I was finally provided a loaner, but it was not suitable for my family of five despite my prior requests. I accepted it expecting a short repair timeframe. That estimate proved inaccurate. The dealership kept the vehicle for over two weeks with minimal communication. I repeatedly had to follow up for updates, often waiting days for a response or receiving none at all. When updates were provided, they were vague and inconsistent, often introducing new delays. After receiving the vehicle back on March 24, I reviewed the service documentation and discovered several concerning details that had not been communicated to me. The records indicated that incorrect diagnostic tools were used, which caused damage to the telematics module and associated wiring connectors. The technician ultimately had to repair wiring that had been damaged during the diagnostic process, and incorrect parts had been ordered, further delaying the repair. These findings were particularly troubling because I was never informed that damage had occurred during servicing. Instead, I was told the module simply was not communicating. It appears possible that the original issue may have been worsened—or even caused—by the dealership’s diagnostic procedures. In total, this issue persisted for approximately six months on a vehicle that was purchased brand new less than seven months prior. During that time, key systems such as GPS, OnStar, and related features were non-functional for a significant portion of my ownership. While a loaner vehicle was eventually provided, it did not meet my family’s needs and did not adequately mitigate the disruption. While I understand that delays can occur, the extended timeline, lack of communication, and questionable workmanship made this an extremely frustrating experience. Ultimately, this has significantly impacted my confidence in both the dealership and the brand, and I would not recommend this dealership to others. More
by Bryan
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