Tim Bacon

Kaitlin Nilson was awesome and helpful and I appreciate all the support and the maintenance guy will take care of my car. He was awesome too. all the support and the maintenance guy will take care of my car. He was awesome too. More

by MAMJ1981 Verified Customer Verified Customer

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Everything with Suntrup has been first rate. The only negative is trying to schedule service online. I thought I had made an appointment, but I guess I didn't, BUT they were able to still fit me The only negative is trying to schedule service online. I thought I had made an appointment, but I guess I didn't, BUT they were able to still fit me in. More

by STEPHANIE0405 Verified Customer Verified Customer

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Very efficient and on time. Their mechanics all seam to be highly qualified and efficient. Their mechanics all seam to be highly qualified and efficient. More

by JOEMAIL27987 Verified Customer Verified Customer

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Making appointments is easy. Tim is always attentive to what the car needs and keeps me apprised. Cashier is friendly and always efficient. Tim is always attentive to what the car needs and keeps me apprised. Cashier is friendly and always efficient. More

by ss1123ss Verified Customer Verified Customer

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Tim & Kaitlyn are exceptional service techs compared to near by Buick GMC dealerships 100. Ty near by Buick GMC dealerships 100. Ty More

by JEDOM Verified Customer Verified Customer

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I have bought several cars from Suntrup over the years and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something and have always had nothing but good to say about the service dept., but the last 2 times I've taken my car I've been quite disappointed. Something has changed with the service dept. I can no longer go in and get things done with my car. If you need to have anything done other than an oil change, they need to keep your car for 24-48 hours to assess the issue. They don't seem to have loner cars anymore or if they do it takes 3 weeks or longer to schedule one. I always wait for my car. In the past the service advisors would come find me to tell me if I needed to have any additional work done, now they send you a text to let you know what needs to be done. I don't like that! I've had that happen where I received the text but didn't get it because the dealership/service dept doesn't have good WiFi. I think that is very impersonal. More

by GERRIGILOT Verified Customer Verified Customer

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Went for a radiator flush. Tim texted me to let him know about requests. Asked to have belts & hoses checked. No reply from Tim. An hr later i get a text that had 10 items need Tim texted me to let him know about requests. Asked to have belts & hoses checked. No reply from Tim. An hr later i get a text that had 10 items needed attention. 1 being work being done. Another being work i had done this past November. Some others that had been done recently. I questioned the service desk. Was told mechanic probably looked at my mileage to determine what I needed. Never inspected. $4500 to repair all. Also. Every time I service my vehicles I look at new vehicles. Not once has anyone ever asked if I needed help to maybe purchase a new vehicle. Too busy on their personel phones to look up and notice. Prices keep going up while quality continues to go down. Others on waiting room commented poor service also. More

by gamble_fish Verified Customer Verified Customer

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Tim listened to my concerns and addressed all the issues with my vehicle. Tim arranged transportation since the vehicle had to be held overnigght. with my vehicle. Tim arranged transportation since the vehicle had to be held overnigght. More

by PSCHUKNECHT Verified Customer Verified Customer

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They got me in and out fast. Price was reasonable and it allowed me to take care of the other problems that I had. Price was reasonable and it allowed me to take care of the other problems that I had. More

by k0lac Verified Customer Verified Customer

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Excellent service department. Very knowledgeable and professional. Constantly communicating with customer on status of my truck.I highly recommend them. Very knowledgeable and professional. Constantly communicating with customer on status of my truck.I highly recommend them. More

by DAVIDMAZZIER Verified Customer Verified Customer

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