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Sunset Ford of Waterloo - Service Center
Waterloo, IL
486 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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486 Reviews of Sunset Ford of Waterloo - Service Center
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October 15, 2020
Very friendly people. Started exactly when my appointment was scheduled. A pleasant experience. I have no reason to not continue to go to Sunset in Waterloo. was scheduled. A pleasant experience. I have no reason to not continue to go to Sunset in Waterloo. More
by kollack13
Verified CustomerEmployees Worked With
Aaron Kollack, Kelly Banaszek
October 14, 2020
Not sure what the name was of the man At the desk.....but the service was excellent. Xxx xxx xxx xxx xxx xxx xxx xxx the service was excellent. Xxx xxx xxx xxx xxx xxx xxx xxx More
by joycelrossel
Employees Worked With
Alan Proctor, Alex Suhre, Danielle Jansen, Ashley Godfrey, Brandon Taft, Mason Springer, Aaron Kollack, Sydney Smith, Kelly Banaszek
October 14, 2020
Nice people, convenient location, flexible drop off schedule, love the free car wash with every service appointment, very clean & well organized & up to date facility. schedule, love the free car wash with every service appointment, very clean & well organized & up to date facility. More
by Kjtksing
Employees Worked With
CJ
September 30, 2020
I was very pleased with my service. Kelly explained I was very pleased with my service. Kelly explained all the work to be performed and also reviewed the vehicle report card with me afterwards. I was very pleased with my service. Kelly explained all the work to be performed and also reviewed the vehicle report card with me afterwards. More
by Stephen
Employees Worked With
Kelly Banaszek
September 26, 2020
The service I receive is great. The people are friendly and accommodating. I appreciate all that the folks at |Sunset Ford do for me. However, I do not like surveys. Be assured that if I ever receive se and accommodating. I appreciate all that the folks at |Sunset Ford do for me. However, I do not like surveys. Be assured that if I ever receive service that is less than satisfactory, I will let you know.. More
by fredwwoods
Employees Worked With
Kelly Banaszek
January 02, 2020
Quick and simple. Always stayed in contact with me being 2hrs away. Gave me too money for trade in as well. Trustworthy people. Great staff 2hrs away. Gave me too money for trade in as well. Trustworthy people. Great staff More
by Luke
Employees Worked With
Other Employees :
Paige Blankenship, Julian Henson
April 09, 2019
2015 Mustang ecoboost premium Great overall experience with dealership in Waterloo. Joe Hill was a friendly and knowledgeable salesman. I had an issue with my car and was having pr Great overall experience with dealership in Waterloo. Joe Hill was a friendly and knowledgeable salesman. I had an issue with my car and was having problems getting into service. Joe went above and beyond to help get my car in to get diagnosed and fixed. Will definitely recommend the dealership to others. More
by Mustang1
November 26, 2018
Excellent service beyond expectations! Most recently I needed to replace an owners manual and when I contacted Debbie Menard she immediately researched the one that I needed and ordered i Most recently I needed to replace an owners manual and when I contacted Debbie Menard she immediately researched the one that I needed and ordered it. Within a week or so she contacted me and advised the manual was in and I could pick it up. She was very pleasant to work with and I appreciated her help. The dealership is easy to work with and I would highly recommend Sunset to my associates and friends. More
by Leopold
Employees Worked With
January 16, 2018
Terrible customer service!!! I called to make a service appointment because my service engine light was on the soonest they could even see it was 2 weeks. When I said my daughter I called to make a service appointment because my service engine light was on the soonest they could even see it was 2 weeks. When I said my daughter drove this car and she was on break from college 4 hours away they basically said not their problem. I said we could take it to St. Louis location the lady told me the first available appointment there was a month away. I made first appointment available for a Friday and asked if it could be ready for Saturday because my daughter had to return to school Sunday. The lady said she couldn’t say because they had to run diagnostic so I offered to leave it there early so they could run diagnostic whenever they could find a minute. She shot this idea down also. So I did the only thing I could and made appointment for first available day. I brought the car the day before and talked to the actual service department and explained my dilemma. Justin made it seem like this wasn’t a problem to get it done and would call me the next day after he figured out was wrong the next day. At 3pm when I hadn’t heard from him I called to only get his machine. He finally called back at 7:30pm with more excuses. He said they knew what was wrong but just didn’t have time to call warranty department that day it would be Monday. He acted like he didn’t remember the conversation about my daughter going to school 4 hours away the next day. His response was well it might be ok for her to drive it but he wouldn’t. He told me if the check engine light started to flash to tell her just to pull over and stop driving. Really I don’t think so!!! Never again will I buy a car here and I will make sure everyone I know of the TERRIBLE CUSTOMER SERVICE!!! More
by CindyB12
Employees Worked With
Justin Krueger
November 17, 2017
Appointments don't matter I made an appointment 10 days ahead of time for 0730, 11/17/2017.. I called at 1145 to get a status and they had not even started looking at the car. I made an appointment 10 days ahead of time for 0730, 11/17/2017.. I called at 1145 to get a status and they had not even started looking at the car. Engine light on and I think the thermostat needs to be replaced. Bought my car there, have had it serviced therein the past, but never had this, "we're busy so we'll get it in when we can" attitude. Why make appointment? A call would have been nice letting me know that they could not meet the appointment schedule. More
by HH
Employees Worked With
Forgot who I made the appointment with, but he was going deer hunting (also very nice)., Justin Krueger
