Sunset Ford of Waterloo - Service Center

Updated Navigation system because of all the route changes. Better than putting it into the Nav slot & still having to bring it in cause it doesn’t always upgrade properly changes. Better than putting it into the Nav slot & still having to bring it in cause it doesn’t always upgrade properly More

Took our 2011 Taurus in for the works package to Sunset Ford in Waterloo. Kelly took great care of my daughter and the car. Always friendly and professional! Ford in Waterloo. Kelly took great care of my daughter and the car. Always friendly and professional! More

Excellent is the word that I use to describe Kyle Brewer. Knowledgeable, very pleasant and kind person. I recommend highly now and will in the future. Knowledgeable, very pleasant and kind person. I recommend highly now and will in the future. More

I have used Sunset Ford for about 8 years. As my 2010 Ford F150 is very reliable, I do not need any other services, except for oil changes and regular required maintenance. The service department is very Ford F150 is very reliable, I do not need any other services, except for oil changes and regular required maintenance. The service department is very friendly and will try to work with you when scheduling service. More

Had my first oil change for my 2020 Ford F-150. Everything went just fine. Kelly was very informative and helpful. Even got a free truck wash. Thanks Everything went just fine. Kelly was very informative and helpful. Even got a free truck wash. Thanks More

quick service Very satisfied Front alugment on F150 After I installed struts did job while I wanted just drove in no appointment Made my day I installed struts did job while I wanted just drove in no appointment Made my day More

Not happy with Ford this is the the first sand last new vehicle I will ever buy from you I paid thousands for a lifetime warranty and in 2 years I have had a clutch issue and an evap leak and the evap leak vehicle I will ever buy from you I paid thousands for a lifetime warranty and in 2 years I have had a clutch issue and an evap leak and the evap leak was not covered because it was a hose that is bull crap in what xxx world is a gas evap leak not covered within two years of having car you should have just ate that expense now I know what to expect from ford not standing behind your vehicle I guess that 380 dollar bill is worth me not buying and me talking every single person I know out of buying a ford and by the way my parents have bought only fords their entire life until now thanks for taking an advantage of a loop hole in your warranty. Bye from an unsastified customer. More

Everything was taken care as expected. Service at the desk was friendly, vehicle was clean when repair was complete. Repairs came in just as estimated. desk was friendly, vehicle was clean when repair was complete. Repairs came in just as estimated. More

They honestly have the best in customer service!! From sales to repair service, they are top notch! Rarely do you find service advisors that goes above and beyond but Kelly did just that.... I highly reco sales to repair service, they are top notch! Rarely do you find service advisors that goes above and beyond but Kelly did just that.... I highly recommend!!!! More

Awesome mechanic to help work through problem with my F-350 truck. Management was also very helpful in resolving our problem. I would highly recommend this dealership! F-350 truck. Management was also very helpful in resolving our problem. I would highly recommend this dealership! More