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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
488 Reviews

488 Reviews of Sunset Ford of Waterloo - Service Center

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January 16, 2021

The particular day I was there the work load was high and the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz More

by LYNDALJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Jan 18, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We appreciated the patients, and we can't thank you enough for your repeat business. It is always a pleasure working with you, and we look forward to your next visit!

January 14, 2021

Great service on a recent repair. Kelly in the Waterloo service department was great. Friendly, polite and easy to work with! I’ll be back for sure! More

by Wildcat2332
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Jan 15, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the 5-stars! It was wonderful working with you, and we look forward to your next visit with us!

January 10, 2021

Always great service. Very nice Service people who know their stuff. I will be back for sure. First time with Kelly as service advisor, outstanding to work with. More

by livinonklandathu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not catch the names of the Techs but they did a great job., Alan Proctor, Alex Suhre, Danielle Jansen, Ashley Godfrey, Brandon Taft, Aaron Kollack, Sydney Smith, Kelly Banaszek
Jan 15, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding feedback! It was wonderful working with you, and we look forward to your next visit!

January 09, 2021

Friendly quality service but i put my truck in for a break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . More

by MIke Schnepel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Jan 15, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the feedback on your experience with us and for the overall great ratings you provided us. We do apologize for the missing part and any inconvenience that this has caused, certainly your point is accurate and we will revisit with our supporting staff to ensure parts are procured prior to the appointment on simple maintenance repairs such as a brake job. Again very sorry for that. Please feel free to reach out if you would like to discuss this experience further. Thank you! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

January 09, 2021

Never received my Ford Pass reward points after service performed. Also had to remind parts department to reset my warning light after oil was changed. More

by MCNIEL
Recommend Dealer
Yes
Employees Worked With
Kelly Banaszek
Jan 15, 2021 -

Sunset Ford of Waterloo responded

Thank you for bringing this to our attention. We apologize for any issues. Our team would be happy to help sort out the FordPass Rewards. Please reach out at your convenience and I can assist you. Thank you! - Justin Heutel, Fixed Operations Manager - 314-467-1120 or jtheutel@sunsetford.com

January 02, 2021

Just had oil change and the works don’t know what else to say. Hard to do 25 words for a oil change Thank u More

by dunning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nettles
Jan 04, 2021 -

Sunset Ford of Waterloo responded

Thank you for the great rating! We hope to work with you again.

January 02, 2021

Fast efficient service dept. Serviced vehicle very quickly and was on time as promised. Courtesy staff and personal were very professional. Highly recommend for Ford vehicle service. More

by WMILLION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ, Alan Proctor, Alex Suhre, Danielle Jansen, Ashley Godfrey, Brandon Taft, Aaron Kollack, Sydney Smith, Kelly Banaszek
Jan 04, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

December 25, 2020

I bought my 150 from Waterloo Sunset and have had it serviced there ever since. CJ in service department is great, explains everything to me in detail and finds and fixes problems before they give me t More

by iamlew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Nettles
Dec 28, 2020 -

Sunset Ford of Waterloo responded

We truly appreciate the positive feedback on your experiences with us. We hope you’ll share your experience with others, and we look forward to your next visit!

December 22, 2020

I have always gotten great service from Sunset Ford in Waterloo. Their people are friendly and knowledgeable. The price is reasonable. I always go there. More

by CKD10474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C J
Dec 24, 2020 -

Sunset Ford of Waterloo responded

Thank you for the great feedback! We appreciated the chance to earn your business and are here for any future needs. Thank you for choosing Sunset Ford of Waterloo!

December 20, 2020

Sunset Ford and staff give you that Hometown feeling of doing business. Great relaxed people in a relaxing environment. We enjoy doing business with Sunset. More

by Leskokid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer, Kelly Banaszek
Dec 21, 2020 -

Sunset Ford of Waterloo responded

Thank you for your feedback! We’re happy to hear about your great experience with our team, and we look forward to helping you out in the future!

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