Sunset Ford of Waterloo - Service Center

The salesmen, financial officers, warranty specialist, clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometime clerks.... everyone I encountered were helpful, courteous and respectful. My wait time was rather long but if you want things done properly sometimes it takes a longer period of time to do it. So thanks Guys n Gals! Your appreciated! More

Staff is friendly and courteous asks what is needed to be done and suggests maintenance required by mileage informs me on the work done and if any thing else is needed done and suggests maintenance required by mileage informs me on the work done and if any thing else is needed More

I brought my car in for a tire repair and didn't have an appointment. Was able to get it fixed right a way. Everyone was very nice. appointment. Was able to get it fixed right a way. Everyone was very nice. More

Service manager was very professional and polite. Service tech addressed all of my needs in a reasonable time frame. Dealership appeared to be clean and comfortable. tech addressed all of my needs in a reasonable time frame. Dealership appeared to be clean and comfortable. More

Obtaining an appointment was fast and easy. Location was easy to get to from St. Louis. The staff was very friendly and quick at servicing my car. easy to get to from St. Louis. The staff was very friendly and quick at servicing my car. More

Car came in for an oil change and danielle noticed my vehicle needed new rear breaks. Finished the job on a timely manner and kept me well informed. vehicle needed new rear breaks. Finished the job on a timely manner and kept me well informed. More

Took our 2020 Ford Transit 350HD van in for its 10,000 mile check up, that is required by Ford. When we picked it up we were told that the tires were not rotated. Page 2 of our Vehicle report card states mile check up, that is required by Ford. When we picked it up we were told that the tires were not rotated. Page 2 of our Vehicle report card states that this is part of 10,000 mile maintenance. We were told we had to request specifically that we wanted the tires rotated. Now need another appointment to rotate tires More

Super friendly staff and willing to answer my questions and address concerns! I have worked with Sunset Ford's service department for a few years now and I have yet to have a bad experience! and address concerns! I have worked with Sunset Ford's service department for a few years now and I have yet to have a bad experience! More

Excellent service but being forced to write twenty five words for this time consuming survey sucks. Won’t complete any more surveys if this is a requirement words for this time consuming survey sucks. Won’t complete any more surveys if this is a requirement More