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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
486 Reviews

486 Reviews of Sunset Ford of Waterloo - Service Center

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July 31, 2021

Great people, great service, great place! Great people, great service, great place! Great people, great service, great place! Great people, great service, great place! Great people, great service, great pl More

by toeknee_nichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Aaron Kollack, Kelly Banaszek
Aug 03, 2021 -

Sunset Ford of Waterloo responded

Thank you for the 5-stars! Our team hopes to see you again.

July 28, 2021

They were friendly and courteous. They got my car in right away. They completed the work quickly and neatly. I have no concerns about their work. I would recommend them to anyone I know. More

by SHAWNWESTFALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Aaron Kollack, Sydney Smith
Jul 29, 2021 -

Sunset Ford of Waterloo responded

Thank you for the great review and your business. It was such a pleasure working with you, and we look forward to your next visit!

July 27, 2021

Appreciate Kelly’s personal touch and consistent information. I like having someone who does not force me to feel the need to do more than necessary on my vehicle. More

by tford6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Banaszek
Jul 28, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! It was such a pleasure working with you, and our team looks forward to your next visit!

July 26, 2021

They try to oversell and cover their xxx way too much, I had one spark plug bad and they wanted to sell me all 16 spark plugs all coils and all the plug wires More

by Abudman24
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Debbie Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Banaszek
Jul 28, 2021 -

Sunset Ford of Waterloo responded

We are sorry that you left feeling this way. All recommendations that our team makes are based on vehicle use, manufacture service intervals, and an inspection done at the time of service. I see you mention spark plugs, we typically don’t ever recommend just a couple, we recommend replacing all of them at the same time to avoid future related spark concerns. Bottom line, it is never our intention for a customer to feel deceived and we are sorry if it made you feel that way. If you would like to discuss this further, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

July 24, 2021

Friendly, convenient, thorough. Got regular service and they identified my tires are near needing to be replaced. Provided multiple options and did not try to pressure me into buying. I’ve been a regular c More

by MSHEVLIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen, Perry Webb
Jul 26, 2021 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review! Our team truly enjoyed working with you, and our team appreciates your repeat business. We look forward to your next visit with us!

July 22, 2021

The Sunset Team did a great job with making sure that my warranty was fully utilized, I didn't have to lift a finger and it all got done quickly. More

by Mikeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sommer, Kelly Banaszek
Jul 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team is always here to help, and we hope to work with you again!

July 16, 2021

I always have a good experience at sunset Ford .I hope they stay in business very convenient a great price on oil changes and tire rotation.And Danielle explained my Ford pass rewards . This is the 2nd ve More

by theresamcnabb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen
Jul 19, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! Our team always enjoys working with you and truly appreciate your business. We will see you next time.

July 16, 2021

Kelly is excellent to deal with in the service department. I just stop in the local dealership to schedule the appointment as it is easier than your call system. Keep up the great work Kelly. More

by jmassey83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Banaszek
Jul 19, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! We look forward to your next visit!

July 14, 2021

Service department very friendly and quick. No issues at all. Job was done in time as promised. Never had a problem here. Would recommend to others. More

by Cgreen939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Kelly Banaszek
Jul 15, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendation! It was a pleasure having you here, and our team hopes to see you again.

July 06, 2021

Great service with a very clean facility. The staff is well trained and very helpful. I will buy here again and let them service my vehicles. More

by Rupert72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Banaszek
Jul 07, 2021 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review! Our team enjoyed having you here, and we appreciated the chance to earn your business. Come back and see us!

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