Sunset Ford of Waterloo - Service Center

The attendant listened to what I was looking for and showed me what he gadbin stock that met my needs. Was able to assess whether it was what I wanted. showed me what he gadbin stock that met my needs. Was able to assess whether it was what I wanted. More

Service was great. I had terrible time rescheduling. First day I called got run around next day I called it was smooth as could be. First day I called got run around next day I called it was smooth as could be. More

Don’t need a gift card and don’t like having to submit minimal content just to be able to say I got great service minimal content just to be able to say I got great service More

Friendly. On time. Did the job well. You have got to be kidding me. Really? kidding me. Really? More

Great service with a friendly and efficient staff. Got me in on time and did exactly what I asked them to do. in on time and did exactly what I asked them to do. More

Easy to get appointment, car done quickly, person waiting on us very friendly and knowledgeable on us very friendly and knowledgeable More

Kelly was very helpful I would give her a 5 star for customer service I had a bad experience with Ford roadside and I was a little obnoxious with sunset Ford but she made a bad experience much better sh customer service I had a bad experience with Ford roadside and I was a little obnoxious with sunset Ford but she made a bad experience much better she did follow up and everything needless to say she got my escape in and out to be repaired for a recall and was very professional More

Took ALOT longer than it should of to do the job was not thrilled to have my car all day and had to pick it up in the evening. thrilled to have my car all day and had to pick it up in the evening. More

Everything was fine except reaching an operator to schedule the service. Calling to schedule service and being told to leave a number for callback is very off-putting schedule the service. Calling to schedule service and being told to leave a number for callback is very off-putting More

Always friendly and helpful. Thank you! I brought my car in for an oil change. Got in on time and very professional. Paperwork was easy to read and gave recommendations. in for an oil change. Got in on time and very professional. Paperwork was easy to read and gave recommendations. More