Sunset Ford of Waterloo - Service Center

I will never be back! My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained t My husband took my car in for what we thought was the under carriage. HOWEVER after “insuring” him everything was fixed every single sound remained the same driving off the lot. We immediately took it to ANOTHER ford dealership to come to find out it was our axel. Our axel. If we would not have went with out gut and took it to get a second opinion things could have been a lot worse. We could have wrecked and seriously injured someone or ourselves. Not to mention my son drives our vehicle and he is 16!! This place has done nothing but mess with me the whole time i’ve had my vehicle. I nor my husband is not mechanical inclined so we depended on you to do what is right with our vehicle to insure OUR SAFETY. Way to go sunset ford of waterloo! I know you don’t care and will sleep either way BUT hopefully this review sticks for someone who does care and don’t worry I will be contacting the BBB. Thanks so much for endangering our safety and the safety of others! Amber More

Great timely service. Facility clean, staff nice and respectful. Meets my needs and I would refer and return. Facility clean, staff nice and respectful. Meets my needs and I would refer and return. More

Always friendly and helpful staff, excellent service from the person that greets you to mechanics working on my car the person that greets you to mechanics working on my car More

Great service. Make you feel very important. Ask questions and is very willing to listen to your questions to them. Make you feel very important. Ask questions and is very willing to listen to your questions to them. More

Easy booking. On time appointment. Friendly and quick service. Convenient waiting area and location of facility. On time appointment. Friendly and quick service. Convenient waiting area and location of facility. More

Service dept. very friendly and made me feel comfortable. Salesman very nice, willing to help with all my questions. very friendly and made me feel comfortable. Salesman very nice, willing to help with all my questions. More

Danielle was outstanding as usual. Quick and efficient In and out in a timely manner Highly recommend her and the entire service department Quick and efficient In and out in a timely manner Highly recommend her and the entire service department More

Wanted to buy tires but couldn’t talkto the right people so went to someone else so went to someone else More

I had a very positive experience working with this dealership. They were courteous, prompt and the service they provided was good. dealership. They were courteous, prompt and the service they provided was good. More