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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
487 Reviews

487 Reviews of Sunset Ford of Waterloo - Service Center

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June 08, 2022

It was my first visit I received a oil change and service it went well More

by mark.hdrider59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Jun 13, 2022 -

Sunset Ford of Waterloo responded

Thank you so much! Our team is here for any future needs, and we hope to see you again!

June 03, 2022

Got my issue taken care of fast even with a backed up schedule. Won't take my truck anywhere else More

by BEERSSTEPHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Edwards
Jun 06, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review and kind words! We hope to see you again!

June 01, 2022

Got in as scheduled for routine oil change. Friendly and courteous service. Highly recommend Sunset Ford Waterloo More

by Zimmercassie78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber
Jun 02, 2022 -

Sunset Ford of Waterloo responded

Thank you for the kind words and recommendation! Our team truly enjoyed having you here, and we wish you all the best. See you next time!

May 27, 2022

I like the dealership however not happy about the recent email about diagnostic repairs. Not your fault per day but your problems can potentially become my problem s which is concerning. To this point deal More

by kraske5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Edwards
May 31, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us. We appreciate your business and hope to work with you again.

May 22, 2022

The pleasant people on the service department and the speed to which the work was done More

by MaryC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
May 23, 2022 -

Sunset Ford of Waterloo responded

We appreciate the great review! It was such a pleasure working with you, and our team hopes to see you again!

May 21, 2022

They did my oil change and rotated my tires. They were courteous and punctual. I would recommend sunset ford. More

by WGRIEBEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Sydney Smith
May 23, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great rating and your recommendation! Our team wishes you many happy miles, and we hope to have the chance to work with you again!

May 21, 2022

Service department was courteous and prompt in taking care of maintenance we requested. Kept us informed with progress and follow up on parts on back order More

by charlesmueth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
May 23, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! Our team looks forward to your next visit!

May 21, 2022

Always greet with smile,polite courteous great at their job helpful listen and focus on you. More

by STORMYDK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
May 23, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team truly enjoyed working with you, and we wish you all the best. See you again!

May 20, 2022

The team was incredibly friendly and willing to humor me about trying to replicate the issue I was having. More

by STRAUB90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
May 23, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review and your business. Our team enjoyed having you here, and we hope to see you again.

May 19, 2022

Hours are not convenient. Service and people are fine. Usually I have to take a day off to have service More

by KDSCHNUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
May 23, 2022 -

Sunset Ford of Waterloo responded

Thank you for sharing your experience with us. Our team appreciates the feedback, and we hope to have the chance to earn your business again.

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