Sunset Ford of Waterloo - Service Center

I dropped off my vehicle without an appointment. Your Service Advisor, Lonnie, handle my request for scheduled maintenance and check engine light issue. She could have made me get a appointment sch Your Service Advisor, Lonnie, handle my request for scheduled maintenance and check engine light issue. She could have made me get a appointment scheduled, but accommodated me and got my truck serviced in a reasonable timeline. More

Trust them to take good care of my car. Staff very helpful.They let me know if something needs done. Staff very helpful.They let me know if something needs done. More

Fast and easy recall fix on car. They worked well with us on drop off and getting keys back conveniently. They worked well with us on drop off and getting keys back conveniently. More

Our original dealer went out of business and Sunset took over our service issues and has done a great job. over our service issues and has done a great job. More

Lonnie and the technician were very helpful and quick. Great service and even helped with an unplanned recall. Great service and even helped with an unplanned recall. More

Lonnie was awesome! I really appreciate everything she did for me. She was very helpful😃 I really appreciate everything she did for me. She was very helpful😃 More

They did a great job and it runs great. And they git it back to me when promised And they git it back to me when promised More

Lonnie Pope did a great job of directing me as to what needed to be done to my explorer. She kept me well informed by taking the time to explain the process and making sure the work was done in a timely m needed to be done to my explorer. She kept me well informed by taking the time to explain the process and making sure the work was done in a timely manner. Would recommend this service department. Lonnie is a great representative for Sunset Ford. More

Lonnie Pope is friendly and kept me informed of delays and also when vehicle was taken in. She is an excellent example of a good employee. Thanks, Lonnie for doing such good work. She is also able to get and also when vehicle was taken in. She is an excellent example of a good employee. Thanks, Lonnie for doing such good work. She is also able to get all papers printed and signed in a timely manner. Good job Lonnie. More

The service coordinator was very nice and helpful . Timing was good too. Overall a very good experience. Timing was good too. Overall a very good experience. More