Sunset Ford of Waterloo - Service Center

Lonnie Pope did a great job of directing me as to what needed to be done to my explorer. She kept me well informed by taking the time to explain the process and making sure the work was done in a timely m needed to be done to my explorer. She kept me well informed by taking the time to explain the process and making sure the work was done in a timely manner. Would recommend this service department. Lonnie is a great representative for Sunset Ford. More

Lonnie Pope is friendly and kept me informed of delays and also when vehicle was taken in. She is an excellent example of a good employee. Thanks, Lonnie for doing such good work. She is also able to get and also when vehicle was taken in. She is an excellent example of a good employee. Thanks, Lonnie for doing such good work. She is also able to get all papers printed and signed in a timely manner. Good job Lonnie. More

Lonnie Pope was very helpful in getting issue with my vehicle resolved, hopefully all is good in the future. It was the parts that were faulty , not the personal putting parts on. Will definitely return vehicle resolved, hopefully all is good in the future. It was the parts that were faulty , not the personal putting parts on. Will definitely return in the future. More

The service coordinator was very nice and helpful . Timing was good too. Overall a very good experience. Timing was good too. Overall a very good experience. More

Great customer service and my car is back to working great again after fixing it! I will take my car back for any other service needs! great again after fixing it! I will take my car back for any other service needs! More

Happy with the service. Dont like doing survey think about it if you don’t hear from someone you might be doing something right Dont like doing survey think about it if you don’t hear from someone you might be doing something right More

Great service team in Waterloo Illinois! Lonny was great to work with and they had my truck in and out in a few hours. Thanks for the continued great service! Lonny was great to work with and they had my truck in and out in a few hours. Thanks for the continued great service! More

Lonnie was very helpful in getting our police cars in for recall work. Kept us informed on status and made it so we could bring one car in when one was finished. We have always had good service from Sunset F recall work. Kept us informed on status and made it so we could bring one car in when one was finished. We have always had good service from Sunset Ford in Waterloo and I recommend asking for Lonnie Pope when you need to schedule or have any service questions. More

Service was great. Easy to schedule and service manager kept us informed and updated on day of service. Easy to schedule and service manager kept us informed and updated on day of service. More

Work was done in the time they told us it would be. Retired our calls about when we could pick up our car Retired our calls about when we could pick up our car More