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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.5
494 Reviews
Call Service Center (618) 221-1996

494 Reviews of Sunset Ford of Waterloo - Service Center

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September 06, 2022

It was close to home, and I didn’t have to go far to get my car done.. More

by GROSSE_156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2022 -

Sunset Ford of Waterloo responded

Thank your business. We hope you choose us again in the future.

September 05, 2022

In 2 attempts, they were unable to complete Service Action Number 21B10. Stated they would contact us after researching. No solution identified and no follow up concerning the difficulties Service w More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Mosbacher
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Sunset Ford of Waterloo responded

Jeff, we are very sorry for the inconvenience. We have only ever had one incident of the 21B10 not programming, which had to have been your vehicle. Unfortunately that is entirely out of our control when the download comes from Ford's website and requires successful communication from their site, through the laptop to your vehicle. For whatever reason, it gave us some serious difficulties and refused to work on your vehicle, which again we are very sorry. We had planned to resume or reattempt the recall, but from what we understand it has since been resolved by another dealer. If not, please let us know and we are happy to reattempt the recall programming. Thank you, Justin Heutel, General Manager of Fixed Operations. 314-467-1120, jtheutel@sunsetford.com

Sep 06, 2022 -

Jeff responded

Thank you for your response. I understand it happening once but when it occurred a second time and no one gave any indication that a solution was found, we made arrangements at another dealership. We are still waiting on this appointment

Sep 06, 2022 -

Sunset Ford of Waterloo responded

Ok. Yes, there was quite a bit of communication back and forth between us and Ford on this one. I can't promise that it will go smooth, as I see there are many DTC codes and messages on your vehicle online Ford's website regarding the vehicle health report. So there might be a little bit more to all this for some reason on your vehicle. If you would like, I am happy to get you back in this week. I spoke with my staff, and we can fit it back in to be looked at Thursday afternoon/Friday morning. How about dropping it off Thursday with us anytime before 1pm and letting us take another look? Ultimately if it gets complicated and we would need to carry it over the weekend, we can see about Ford assisting with a loaner vehicle. Does that sound ok? - Justin

September 03, 2022

I needed help with a mistake from the original order and I received what I was looking for. More

by ejl1558
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
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Sep 06, 2022 -

Sunset Ford of Waterloo responded

We're happy we were able to help. Thank you for the 5-star review.

September 02, 2022

Lonnie is one of the best service representatives I’ve had the pleasure to meet. Very attentive and a pleasure to speak with. More

by SKHARPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2022 -

Sunset Ford of Waterloo responded

Thank you for the positive review! We’re happy to hear about your good experience with Lonnie, and we look forward to helping you in the future!

September 02, 2022

They took care of my truck, in a timely manner and took me home after I had left it. More

by DGOEDDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sydney Smith
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Sep 06, 2022 -

Sunset Ford of Waterloo responded

Thank you for the 5-star review.

Sep 06, 2022 -

DGOEDDEL responded

You are welcome.

August 30, 2022

Successfully figured out the problem and fixed it quickly and efficiently. Everything went very smoothly. More

by MMUETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team enjoyed working with you, and we hope to see you again!

August 26, 2022

Great job. No issues. Everything was conducted professionally and as expected. Thank you very much. More

by Ford Customer.
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! Our team enjoyed having you here, and we will see you next time!

August 25, 2022

Friendly and knowledgeable customer service. Quick and easy drop off and pick up. I will definitely use them for service again. More

by altes5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2022 -

Sunset Ford of Waterloo responded

Thank you for the kind words and your business! Our team looks forward to working with you again.

August 25, 2022

They were very thorough in checking everything. Tires oil and everything else that was needed More

by msteffenauer40
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2022 -

msteffenauer40 responded

Great service

Aug 26, 2022 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review! It was a pleasure having you here, and our team hopes to see you again!

August 25, 2022

Great service, and Lonnie the manger was fantastic as usual. Truck was done at a reasonable time More

by Chris j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us! Our team enjoyed working with you, and we wish you all the best. See you next time!

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