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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
487 Reviews

487 Reviews of Sunset Ford of Waterloo - Service Center

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September 25, 2022

They were prompt , Courteous and efficient and gave a complete estimate of what they were going to be doing More

by Jusdan61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us! We enjoyed having you here, and we hope to see you again!

September 25, 2022

Was very happy with the service lady and with the work that was done on my car More

by ROLAND_CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We will see you next time.

September 24, 2022

The gas cap was in the passager seat when I showed up to pick up my truck. Customer service was wondering what happen, we figured out the issue. The spring in the truck has cap was broken. More

by CHARNESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
Sep 26, 2022 -

Sunset Ford of Waterloo responded

Thank you for taking the time to provide feedback on your visit. Our team is here for any future needs. We hope to see you again!

September 24, 2022

Lonnie at sunset was very nice and helpful and had a nice smile as she greeted us, More

by Joyceleg
Customer Service
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Sunset Ford of Waterloo responded

We appreciate the outstanding review and your business! It is great to hear that Lonnie took care of you, and we hope to see you again!

September 22, 2022

Sunset is a very good dealer ship they stayed in touch with me with my vehicle whenever I needed it and help me where I needed help More

by GIBBS0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Proctor, Alex Suhre, Sydney Smith, Perry Webb, Dustin Ruckhaber
Sep 23, 2022 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and your business! Our team wishes you many happy miles, and we are here for any future needs!

September 18, 2022

It was quick and easy and fast and even called me when it was done with no problem thanks More

by John and Annette Washausen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team enjoyed working with you, and we wish you many happy miles. See you next time!

September 18, 2022

The employees try of to serve the customer, but are hampered by other management issues. Supply chain issues remain the biggest challenge. More

by Lisa.woc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Sunset Ford of Waterloo responded

We appreciate your feedback, and our team hopes to have the opportunity to earn your business again in the future!

September 16, 2022

I needed a new transmission, and had coverage through Liberty Shield. Lonnie was very helpful throughout the process and helping with the claim. More

by gcarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! Our team appreciates your business, and we hope to see you again!

September 16, 2022

Got me in and out quickly. Lonnie the service manager was very professional and helpful. More

by DONSTHOMPSON
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Sunset Ford of Waterloo responded

We appreciate your business, and our team hopes to see you again! Thank you for choosing Sunset Ford of Waterloo!

September 14, 2022

As usual, Excellent and fast service. The service girl was great as was the technician More

by MaryC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review and your business. Our team hopes to have the chance to work with you again!

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