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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
486 Reviews
Call Service Center (618) 221-1996

486 Reviews of Sunset Ford of Waterloo - Service Center

Sort by
April 12, 2023

Charged for parts before work. First time i have ever had to make s downpayment for service. Recommended oil change and didn't do it More

by HH
Recommend Dealer
Yes
Employees Worked With
I don't remember.
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Apr 13, 2023 -

Sunset Ford of Waterloo responded

Thank you for providing feedback on your visit. Our team hopes to have the opportunity to work with you again.

April 11, 2023

Great service dept! Lonnie is the best!! Prompt service and great explanations on what needs to be taken care of on vehicle. More

by pdstadler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and kind words for Lonnie! We are lucky to have her, and it's great to hear that she made your visit top-notch. Our team wishes you all the best, and we hope to see you again!

April 09, 2023

Lonnie in the service department is spot-on in her position - friendly -helpful - and knowledgeable! She gets the job done right!! More

by Mom21girl3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Koester
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Apr 10, 2023 -

Sunset Ford of Waterloo responded

We appreciate the kind words and your business! Our team hopes to have the chance to see you again!

April 07, 2023

Lonnie is awesome and very friendly as well as professional. I highly recommend using su nset ford More

by Pattibauer16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and recommendation! Our team truly enjoyed working with you, and we're here for any future needs!

April 01, 2023

Excellent service and everything done in a timely manner. Will recommend to other people in the future More

by Dorine53m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
Report | Print
Apr 03, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendation! Our team is here for any future needs!

March 19, 2023

Very polite called when they were done. Put oil in it rotated the tires. Nice More

by WGRIEBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Casey Koester, Dustin McKenzie
Report | Print
Mar 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team appreciates your business and hopes to see you again!

March 18, 2023

Lonnie and Lucas were both fantastic. Their service and professionalism greatly exceeded my expectations. They both went above and beyond. More

by TSAX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! We strive to provide the best possible service, so it is great to know that our team took care of you. We wish you all the best and hope to see you again in the future!

March 18, 2023

Very thorough at fixing the problem and explaining it to you Lonnie pope and the service center do a great job! More

by Finkmic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Koester
Report | Print
Mar 20, 2023 -

Sunset Ford of Waterloo responded

Thank you for the wonderful review and kind words. We appreciate your business!

March 18, 2023

Good service. Lady at the service desk was good. Been coming there for years. Will come back. More

by heckeryaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your repeat business! Working with you is always a pleasure; we will see you next time!

March 15, 2023

Yeah, I have no problem with Sunset Ford in Waterloo. I don’t like the long wait for service but I think that’s everywhere now. More

by OYMOONIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Sunset Ford of Waterloo responded

We appreciate your review and business! Our team is here for any future needs, and we hope to see you again!

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