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Sunset Ford of Waterloo - Service Center

Waterloo, IL

4.6
486 Reviews
Call Service Center (618) 221-1996

486 Reviews of Sunset Ford of Waterloo - Service Center

Sort by
April 30, 2023

5 Lonnie 5 Quick and to the point. No hassle at all I even got a free car wash out of the oil change. Lonnie did great explaining everything and making sure I was good to go. More

by tommy_goetting
Recommend Dealer
Yes
Employees Worked With
Hi
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May 01, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We appreciate your business, and we hope to see you again!

April 30, 2023

Very good, Lonnie was amazing She had my vehicle completed the same day as promised. More

by leatherneck115
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
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May 01, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We are lucky to have Lonnie, and it is wonderful to hear that she took care of you. Our team is here for any future needs!

April 29, 2023

I purchased two knew vehicles from the dealership staff and management are awsome I would recommend it More

by WWEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Webb
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May 01, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and recommendation! It was a pleasure working with you, and our team is here for any future needs!

April 25, 2023

Great service department! Very friendly and easy to get scheduled. I drive past another Ford store on my way to Sunset Waterloo and it's well worth the drive! In and out very More

by timlael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us! We are so happy to hear that Lonnie and the team took care of you, and we appreciated the chance to earn your business. We wish you all the best. See you next time!

April 25, 2023

Quick and convenient turnaround time with little hassle, I do wish they could have washed the vehicle as they do have a car wash on site. More

by KTHWRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Sunset Ford of Waterloo responded

Thank you for the feedback on your experience. Our team hopes to have the chance to earn your business again in the future!

April 23, 2023

5 The check out lady was great. Very caring Did you read the first statement I said The check out lady was great. Very caring More

by rob.speir@gmail.com
Recommend Dealer
Yes
Employees Worked With
5
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Apr 24, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the kind words and 5 stars! Come on back and see us!

April 21, 2023

Been a customer for 10 years it’s hard to keep customer service stable through multiple employee changes but their doing their best More

by Gregoberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this with us! We always appreciate your business and are here for any future needs!

April 16, 2023

Very customer friendly. Yreat women customers with respect and not like they are stupid. Aweao.e More

by Dsrahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Sunset Ford of Waterloo responded

We appreciate your feedback and business. See you next time!

April 14, 2023

Service is always completed in a timely manner and done right. Lonnie is great at the Waterloo location. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Ruckhaber, Dustin McKenzie
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Apr 17, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and for your business! Our team truly enjoys having you here, and we look forward to your next visit!

April 13, 2023

Service was fast. Lonnie explained everything very well. Very pleased with the service that I received. More

by ppct500
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Report | Print
Apr 13, 2023 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! We are so happy to hear that our team took great care of you, and we wish you many happy, safe miles. See you next time!

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