Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Ford of Waterloo
Waterloo, IL
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,946 reviews
March 20, 2021
We walked out of another dealership who insisted on playing games instead of listening to what We wanted. Ended up talking to Joe Hill at Sunset and had a great buying experience playing games instead of listening to what We wanted. Ended up talking to Joe Hill at Sunset and had a great buying experience More
by Eric N
Employees Worked With
March 20, 2021
Have been a costumer with sunset ford for a few years! When I decided to buy a newer truck I went in and met Joe! We talked a bit and I gave him an idea of what I was looking for and what I'd like to get When I decided to buy a newer truck I went in and met Joe! We talked a bit and I gave him an idea of what I was looking for and what I'd like to get for trade of my truck. He was easy to talk to personable and friendly. Told me he had what he thought I might be interested in. Really surprised me with a beautiful blue 2017 super cab with the coyote engine. Milage was impressive at only 17000. on the clock. We made a quick deal,and I had a new truck. Mister Hill (or just Joe) is a nice guy to deal with. And the best part is he's there for any questions you might have. He is very service involved and helpful in any way he can be. He is a great member of the staff. Very pleased to have met him and glad to have him as a friendly face when I walk in. More
by Termanator-5
Employees Worked With
March 20, 2021
My husband and I had a pleasant experience buying our Ford Explorer. We couldn't ask for much more in a car buying experience. Kyle was pretty busy when we arrived, but he handled everything in a timely Ford Explorer. We couldn't ask for much more in a car buying experience. Kyle was pretty busy when we arrived, but he handled everything in a timely manner, checking on us and letting us know every step of the process. Process was very relaxed and we didn't feel like we were being pushed to buy something we did not want. More
by lyn425
March 19, 2021
Exceptional service from Joe, Perry and Bill. All very easy to work with and made our buying experience very smooth and painless. Thank you all very much! Highly recommend Sunset Ford!!! Exceptional vehic easy to work with and made our buying experience very smooth and painless. Thank you all very much! Highly recommend Sunset Ford!!! Exceptional vehicles and salesman! More
by Shannon
March 18, 2021
All the people in every department is amazing. Thank you so much for serving my vehicle and finding the issue with my tire and keeping contact. so much for serving my vehicle and finding the issue with my tire and keeping contact. More
by ALEXIS
Verified CustomerMarch 17, 2021
Easy to work with. No harrasing pushy sales people, just to the point and answered all questions. Car is running well so far. I feel Kyle was open and honest about the vehicle and it's history and gave us a to the point and answered all questions. Car is running well so far. I feel Kyle was open and honest about the vehicle and it's history and gave us a good deal. More
by Tara
March 17, 2021
Great customer service and straight to the point. I’ve had the car for about two weeks and so far so good. Kyle was easy to work with and wasn’t pushy and was very honest about the vehicle and answered an had the car for about two weeks and so far so good. Kyle was easy to work with and wasn’t pushy and was very honest about the vehicle and answered any and all questions. Great first real car buying experience. More
by HALEYJOB
Employees Worked With
March 17, 2021
I was very pleased with the friendly service that I received. Three of your salesperson put up with me. Every thing was taken care fast and with a smile. received. Three of your salesperson put up with me. Every thing was taken care fast and with a smile. More
by HHILLEMEYER
March 16, 2021
We were very pleased with our experience. I recommend Sunset Ford in Waterloo for your next purchase. Stop by and see Joe Hill! They care about their customers! Sunset Ford in Waterloo for your next purchase. Stop by and see Joe Hill! They care about their customers! More
by debbiejoseph6
March 16, 2021
Purchased a used Ford Edge from Joe. Was very responsive and sent me a video of the vehicle so that I did not have to drive over for the first look. Would definitely purchase from Joe Again! and sent me a video of the vehicle so that I did not have to drive over for the first look. Would definitely purchase from Joe Again! More
by Max Nieder
