Sunset Ford of Waterloo

Friendly quality service but i put my truck in for a break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . You would think if a arranged replace break pads job was booked in advance that the parts would be on hand to do the job in a timely manner More

Never received my Ford Pass reward points after service performed. Also had to remind parts department to reset my warning light after oil was changed. performed. Also had to remind parts department to reset my warning light after oil was changed. More

Friendly, kind and helpful staff at Sunset Ford of Waterloo Illinois. This was our 5th vehicle purchased at the dealership. Kyle Brewer helped us find the truck we needed for our company. We had quite Waterloo Illinois. This was our 5th vehicle purchased at the dealership. Kyle Brewer helped us find the truck we needed for our company. We had quite a list of requirements for a truck and Kyle Brewer found it for us. The process from sale to financing was a easy and fast process. Bill the manager was friendly and efficient at getting us out the door with our purchase. Also Debbie helped with our transaction to make it run smoothly. More

Just had oil change and the works don’t know what else to say. Hard to do 25 words for a oil change Thank u to say. Hard to do 25 words for a oil change Thank u More

Fast efficient service dept. Serviced vehicle very quickly and was on time as promised. Courtesy staff and personal were very professional. Highly recommend for Ford vehicle service. quickly and was on time as promised. Courtesy staff and personal were very professional. Highly recommend for Ford vehicle service. More

Had a great buying experience at Waterloo Sunset Ford! We worked with Tyler and he was the best. He was very accommodating and all follow up service has been amazing! Highly recommend. Bill did our pape worked with Tyler and he was the best. He was very accommodating and all follow up service has been amazing! Highly recommend. Bill did our paperwork with us. He made the process fast and did a great job. More

I recently stopped in to ask my salesman, Joe Hill, about installing Android auto in my Ford Fusion. He not only assisted me in installing Android Auto, but he also showed me several additional features such installing Android auto in my Ford Fusion. He not only assisted me in installing Android Auto, but he also showed me several additional features such as waze and Google maps. I was very impressed with his knowledge and enthusiasm for the Ford product. More

Kyle was very attentive and helpful to my dad and I when we were looking at our car. He answered all of my questions and went out of his way to make sure I understood everything and that my new car was in p we were looking at our car. He answered all of my questions and went out of his way to make sure I understood everything and that my new car was in perfect condition and cleanliness when we left! A great salesman who doesn’t give you the run around! Super awesome guy! More

We purchased our new car from Kyle Brewer. He was easy to deal with, was not pushy and has answered follow-up questions when we have them. Would definitely make the drive to Waterloo again to purchase a to deal with, was not pushy and has answered follow-up questions when we have them. Would definitely make the drive to Waterloo again to purchase a vehicle. More

Kyle Brewer was the best salesman ever. He was so kind, he listened to our wishes and was so eager to please with no pressure. My family purchased 3 new vehicles in 12 hours and he respectfully treated ea he listened to our wishes and was so eager to please with no pressure. My family purchased 3 new vehicles in 12 hours and he respectfully treated each of us as a separate customer wanting us to be totally satisfied. We are all 3 very happy with our purchase and will not only continue to do business with Kyle but will also recommend Kyle and Sunset Ford to our family and friends!!! More