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Sunset Ford of Waterloo
Waterloo, IL
1,946 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,946 reviews
April 06, 2021
Joe Hill was excellent to deal with! We are very happy with our new truck! Joe went over all the details and how everything works inside the truck! with our new truck! Joe went over all the details and how everything works inside the truck! More
by Curran32
April 06, 2021
I appreciate the service and communication. The text function and service was very good. I was able to stay up to date on the status and ultimately when the car was ready. Thank you. function and service was very good. I was able to stay up to date on the status and ultimately when the car was ready. Thank you. More
by BLYNCH3
Verified CustomerEmployees Worked With
Danielle Jansen
April 02, 2021
We had a great experience with sunscreen ford. Kiel was very friendly and handled our deal with expertise. Thank you. Looking forward to the new ride. very friendly and handled our deal with expertise. Thank you. Looking forward to the new ride. More
by Sharonandondent
Employees Worked With
April 02, 2021
As always the Sunset Waterloo, Il location has great service and great people waiting on you. Kelly was super friendly and helpful. The wait was not too bad. service and great people waiting on you. Kelly was super friendly and helpful. The wait was not too bad. More
by MaryC
Employees Worked With
Kelly Banaszek
April 02, 2021
We previously purchased a used F250 from them & recently purchased a Bronco Sport. Kyle took great care of us both times & we really appreciate it. purchased a Bronco Sport. Kyle took great care of us both times & we really appreciate it. More
by Brian & Rachel
Employees Worked With
March 26, 2021
Joe Hill was great in finding the vehicle I wanted. The sale was completed in a professional and friendly manner. Great Experience. I would recommend anyone that is looking for a Ford to see Joe Hill at sale was completed in a professional and friendly manner. Great Experience. I would recommend anyone that is looking for a Ford to see Joe Hill at Sunset Ford Waterloo. More
by Happy Customer
March 24, 2021
My car buying experience was exceptional with Kyle Brewer! Kyle was super patient, friendly and more importantly, very professional & knowledgeable. I came from out of town just to buy a car from Kyle Brewer! Kyle was super patient, friendly and more importantly, very professional & knowledgeable. I came from out of town just to buy a car from Kyle & he even ordered me an Imo's pizza :) I love my car! I'll be back with all of my friends & family who need a car. Kyle - you are truly the best! More
by RClark
Employees Worked With
March 23, 2021
Family friendly place! Straight forward with me about my purchase and didn’t try to force me to purchase anything I didn’t want. Trustworthy purchase and didn’t try to force me to purchase anything I didn’t want. Trustworthy More
by TEAJAYZZ64
March 22, 2021
Salesman was good. Just a little disappointed when I found a big scratch on top of the cab ,first time washing the vehicle. Looks like someone touched it up with touch up paint! That scratch was never found a big scratch on top of the cab ,first time washing the vehicle. Looks like someone touched it up with touch up paint! That scratch was never mentioned. More
by MPFERSHY
Employees Worked With
Other Employees :
Debbie Menard, Perry Webb
