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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
January 26, 2021
Very nice and letting you know what is going on with your car. Very clean. Employees are very knowledgeable. I do not like surveys please stop sending me surveys. car. Very clean. Employees are very knowledgeable. I do not like surveys please stop sending me surveys. More
by DONNAMYERS29
Verified CustomerEmployees Worked With
Don't remember
January 25, 2021
Overall dealership seems fine. Sales person Tyler Gallagher was friendly at first, but after not buying a vehicle from him was rude and inappropriate. Would not purchase from Tyler. Gallagher was friendly at first, but after not buying a vehicle from him was rude and inappropriate. Would not purchase from Tyler. More
by Columbia Eagles
Employees Worked With
Kelly Banaszek, Tyler Gallaher
January 24, 2021
Tyler was personable, knowledgeable, and helpful in the purchase of my car. Everyone I dealt with at Sunset made buying a car a pleasant experience. They treated us like family and I'd gladly look to the purchase of my car. Everyone I dealt with at Sunset made buying a car a pleasant experience. They treated us like family and I'd gladly look to them for my next vehicle. More
by Bonniefrancis
Employees Worked With
Tyler Gallaher
January 23, 2021
Waited more then 30 minutes to be waited on for a appointment that had been scheduled for 2 weeks! Very poor customer service! Hated the rudeness appointment that had been scheduled for 2 weeks! Very poor customer service! Hated the rudeness More
by loxomotive
Employees Worked With
Kelly Banaszek
January 22, 2021
Tyler made this a great truck buying experience. He was super friendly and helpful. We would definitely recommend this dealership. Everyone we met was friendly! super friendly and helpful. We would definitely recommend this dealership. Everyone we met was friendly! More
by Lmarvel
January 22, 2021
First of all, the people that work for them are such friendly people. But Kelly is beyond a perfect person that really works hard for the customer. We paid our bill with a credit card and she was check friendly people. But Kelly is beyond a perfect person that really works hard for the customer. We paid our bill with a credit card and she was checking over the bill when she noticed a mistake. She us immediately to correct the. mistake . We were credited our account a cost of over $200.00... this is trujy a person with integrity. More
by lee
Employees Worked With
Kelly Banaszek, Greg Henry
January 19, 2021
Everyone was very helpful and very informative about the different cars . The process of purchasing went well. The salesman explained the controls of the car very well. Very good experience different cars . The process of purchasing went well. The salesman explained the controls of the car very well. Very good experience More
by rwb954
Employees Worked With
January 19, 2021
Tyler made it very easy for me to test drive the various models I was considering purchasing. He was also super friendly and did a great job following up on my questions/concerns. Everyone we worked with at models I was considering purchasing. He was also super friendly and did a great job following up on my questions/concerns. Everyone we worked with at the dealership was very friendly and helpful, in fact. Overall, a great experience! More
by Bret Martin
