Sunset Ford of Waterloo

Would never go back again. Customer service sucks. Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we l Manager sucks. You have been warned. Find another place to go. Horrible horrible place. Made my husband walk home after not releasing my vehicle we live 35 mins away. It was 28 degrees outside. When asked why she couldn’t give him my car she got an attitude and proceeded to tell him that she shouldn’t even be there because it was 5:02 and they close @ 5 Kelly is the one who called me to tell me my car was ready.Kelly from customer service was the most disrespectful. disappointing customer service rep I have ever met. Once she called me to tel me my car was ready. She told my husband that him and I need to do our jobs and call the warranty company our selves. That’s not our job it’s Kelly’s job to do. Again do not take your car here. You will be disappointed. You have been warned. More

Joe was absolutely amazing to buy from and I couldn’t be happier. This is the truck I’ve always dreamed of. I enjoyed working with George for years but Joe was just as good or better. happier. This is the truck I’ve always dreamed of. I enjoyed working with George for years but Joe was just as good or better. More

The service was very good and the advisor was very informative. The downside is Ford’s parts availability is a little lack luster. The issue is major engine parts being on back order for an extended p informative. The downside is Ford’s parts availability is a little lack luster. The issue is major engine parts being on back order for an extended period of time. More

Very good service from Service Desk. Service was explained. Friendly staff and efficient. Shuttle drivers very friendly. Dealership seemed clean. Received the receipt next day. explained. Friendly staff and efficient. Shuttle drivers very friendly. Dealership seemed clean. Received the receipt next day. More

Kyle Brewer was very knowledgeable and helpful with purchasing my new car. He took the time to explain how different (important) things worked in the car. He took the time to show me how to use the new purchasing my new car. He took the time to explain how different (important) things worked in the car. He took the time to show me how to use the new features as well. Sunset Ford in Waterloo is a nice clean facility, well taken care of. The staff us very helpful and very friendly. I will highly recommend this facility to anyone looking for a new vehicle. More

Tyler was great to work with. Had a deal worked out in less than an hour. I’ll be sending people to check them out if they’re looking for a new vehicle. less than an hour. I’ll be sending people to check them out if they’re looking for a new vehicle. More

Sunset Ford of Waterloo was amazing to buy a truck from! Everyone we met on their staff was very welcoming and professional! It was one of the best experiences we have ever had purchasing a vehicle! No str Everyone we met on their staff was very welcoming and professional! It was one of the best experiences we have ever had purchasing a vehicle! No stress and easy! Thank you Kyle & Sunset! We love our new truck! More

Kyle was extremely helpful in selecting my new truck. I am very happy with it and love how it drives! It’s perfect for what I need it to do and gets me there safely! Thanks Kyle! ✌🏻 am very happy with it and love how it drives! It’s perfect for what I need it to do and gets me there safely! Thanks Kyle! ✌🏻 More

Joe Hill was very helpful with little pressure for the sale. He was knowledgeable about the vehicle I purchased and on all the technology that came with the vehicle. sale. He was knowledgeable about the vehicle I purchased and on all the technology that came with the vehicle. More

I had a great experience at sunset ford in Waterloo. For my time spent with my recall they even gave me a free car wash. my time spent with my recall they even gave me a free car wash. More