Sunset Ford of Waterloo

Car still has a rattle on right front passenger side since it was new. Check service record shortly after buying car. Don’t recall the lady in customer service. It was not Kelly. since it was new. Check service record shortly after buying car. Don’t recall the lady in customer service. It was not Kelly. More

We are from Imperial, MO and make the drive, because I absolutely REFUSE to do business at Reuther Ford which is right down the road from us because of their “poor” (would use other words, but trying to k absolutely REFUSE to do business at Reuther Ford which is right down the road from us because of their “poor” (would use other words, but trying to keep it professional) customer service. We make the drive to Sunset Ford. Doesn’t matter the location. My F-150 has been to both Sunset Hills, and Waterloo, and always treated right. Service is spot on, and I have always been in the loop and kept informed over the process of any service performed. This previous visit I took my wife’s Explorer in for service to Waterloo because they were able to work it in faster than Sunset Hills (Again, would take to either location, but Waterloo had a more clear service schedule) but Kelly at Waterloo kept us in the loop, and was a “paperwork warrior” for us with our warranty company (DONT USE Progressive Asset Protection) They didn’t get the chance to jerk us around, because Kelly fought the battle for us over things that were covered in our contract but they tried to deny because we were still under contract, but very close to being out by mileage. Thank You Kelly, and Sunset Ford! We will be re-upping a warranty contract with CNA through you very soon. More

Our experience at Sunset Ford was great. Joe Hill was very helpful and not pushy at all. The over searching and purchasing experience was very pleasant. I would recommend Sunset Ford and Joe Hill. very helpful and not pushy at all. The over searching and purchasing experience was very pleasant. I would recommend Sunset Ford and Joe Hill. More

We have always had friendly experiences and on time service. We choose the Waterloo location over another Ford dealer closer to our home due to your great service. service. We choose the Waterloo location over another Ford dealer closer to our home due to your great service. More

Great place to do business real small town feel . No pressure sales just honestly trying to help you get the best deal possible. Very friendly sales staff. pressure sales just honestly trying to help you get the best deal possible. Very friendly sales staff. More

This is the second car I purchased at Sunset Ford, Waterloo. Joe Hill & Bill Rolufs made the purchase easy & effortless. So happy with my new Escape!!! Waterloo. Joe Hill & Bill Rolufs made the purchase easy & effortless. So happy with my new Escape!!! More

Working with Joe Hill has been a pleasure! He was very open and honest about a used truck and informed me of some of its flaws, allowing me to decide whether to drive over an hour to see it or not. He ke open and honest about a used truck and informed me of some of its flaws, allowing me to decide whether to drive over an hour to see it or not. He kept me informed of the truck’s availability as it went through their inspection and availability process. Even though that particular truck sold before I had the opportunity to visit, I hope he is able to find another so I can buy from him. A real stand-up guy in used car sales. Great work Joe! More

I have purchased at least 20 automobiles in my life Sales and service was the finest ever I will highly recommend this dealership Thanks to everyone involved Sales and service was the finest ever I will highly recommend this dealership Thanks to everyone involved More

Danielle was great to work with. She was very responsive with any issues i had. The quality of work was not good. They broke 2 door pieces when doing the recall and returned the car to me with it broke an with any issues i had. The quality of work was not good. They broke 2 door pieces when doing the recall and returned the car to me with it broke and didn't say anything until I seen it myself. They left dirty hand prints all over my doors. Danielle was quick to resolve the issue More

Very friendly employee. Do not care for you review system. If I can’t say less than 25 words my review won’t go through. system. If I can’t say less than 25 words my review won’t go through. More