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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
Verified Customer
May 01, 2021
Good enough car dealership. I needed a car. They sold me a car. The dealership is close to my house, so I didn’t really have to go far. a car. The dealership is close to my house, so I didn’t really have to go far. More
by CELESTEKORANDO
April 28, 2021
I purchased a new 2021 Ford F-250 from Sunset Ford. They made the purchase easy and I would recommend Kyle and Sunset Ford to anyone looking for a vehicle. They made the purchase easy and I would recommend Kyle and Sunset Ford to anyone looking for a vehicle. More
by Dustan
Employees Worked With
April 24, 2021
Was able to purchase some form fitting carpet protectors for my 2020 Escape. Kelly Banaszek and Joe Hill was very helpful in selecting and ordering my floor mats. for my 2020 Escape. Kelly Banaszek and Joe Hill was very helpful in selecting and ordering my floor mats. More
by Happy Customer
April 23, 2021
I came in at last minute for an oil change/tire rotation. Kelley Banaszek was able to get me in and out in less than our. She was very professional and courteous the entire time. The other woman at the servi Kelley Banaszek was able to get me in and out in less than our. She was very professional and courteous the entire time. The other woman at the service was the same although she did not take care of me personally. I will be back. More
by Drukirchoff
Employees Worked With
Kelly Banaszek
April 23, 2021
Joe was great to work with as usual. I had no plans on purchasing a new used vehicle when I did, but unfortunately circumstances lead me to do so. The situation was made better by already purchasing my pr purchasing a new used vehicle when I did, but unfortunately circumstances lead me to do so. The situation was made better by already purchasing my previous 3 vehicles through Joe! Yes this is my 4th vehicle purchase through Joe and without this established relationship things could of been a lot worse and Joe and team made the situation a tad bit better to stomach!! It you are in the market for a new or used car, give Joe your time, you won’t be disappointed. Thank you Joe Hill for making an unpleasant situation better!!! More
by tneffsmith
April 22, 2021
Joe Hill was extremely helpful during the purchase of my truck! He answered all my questions and provided excellent service. Five Stars! Would definitely recommend! truck! He answered all my questions and provided excellent service. Five Stars! Would definitely recommend! More
by Red truck
April 22, 2021
Service coordinator Danielle Jansen did an awesome job. Service was quick and efficient. Good communication about the repair to the SYNC and expectations for it working long term Service was quick and efficient. Good communication about the repair to the SYNC and expectations for it working long term More
by jmichaelj99
Employees Worked With
Danielle Jansen, Kelly Banaszek
April 16, 2021
Joe made buying my vehicle so easy! There was no hard pressure sale and he was knowledgeable and personable. He helped me to understand the special features on my SUV and made sure I got a fair deal. pressure sale and he was knowledgeable and personable. He helped me to understand the special features on my SUV and made sure I got a fair deal. Bill in finance made the whole process of financing my vehicle understandable and easy, too. More
by CINDY
April 15, 2021
We bought my dream car, a beautiful blue Ford Mustang, today from Joe Hill at Sunset Ford. It’s was a great experience, the staff was all very helpful and friendly and it was the first time I can remember today from Joe Hill at Sunset Ford. It’s was a great experience, the staff was all very helpful and friendly and it was the first time I can remember not having to haggle over the price of a vehicle! We were very pleased with the experience today! I would recommend them to anyone looking to purchase a vehicle! More
by Kat Perry
