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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
May 13, 2021
On time and friendly service people. Did what was asked and recommended what was needed which was a new battery. Ford Escape 2007 still had original battery! and recommended what was needed which was a new battery. Ford Escape 2007 still had original battery! More
by MARYE0
Verified CustomerEmployees Worked With
Danielle Jansen, Kelly Banaszek
May 11, 2021
Great service advisor and work was completed in a timely fashion. Appreciated the service notification and the discount coupons. I will be back. Thanks for great service. fashion. Appreciated the service notification and the discount coupons. I will be back. Thanks for great service. More
by BRS74
Employees Worked With
Danielle Jansen, Aaron Kollack
May 10, 2021
Kyle and the rest of the team at Sunset were great! I highly recommend going to see them. They make the process very easy and fun. highly recommend going to see them. They make the process very easy and fun. More
by Rkfike
May 08, 2021
We had great experience at Waterloo Ford Thanks to Kyle! We now own a Ford F-150. If you all wanting to buy a vehicle come to Sunset Ford in Waterloo, IL. We now own a Ford F-150. If you all wanting to buy a vehicle come to Sunset Ford in Waterloo, IL. More
by Kent Ohlendorf
Employees Worked With
Other Employees :
Kelly Banaszek, Greg Henry, Perry Webb, Dustin Ruckhaber
May 08, 2021
I trust the service department at Sunset Ford to do the right thing. Fair price, quality of work, timely and friendly service. Also very clean surroundings. right thing. Fair price, quality of work, timely and friendly service. Also very clean surroundings. More
by ROBERT.KLOEPPEL
Employees Worked With
Kelly Banaszek
May 07, 2021
Kyle was extremely patient with me through the whole car buying experience. This is the 2nd vehicle I've purchased from Sunset and have been very happy. Kelly in the service department can't be beat. buying experience. This is the 2nd vehicle I've purchased from Sunset and have been very happy. Kelly in the service department can't be beat. More
by Jennifer
May 07, 2021
Excellent customer service representatives who continue to update you on progress of the service being performed and apprise you of additional services that are recommended for a long and successful life o to update you on progress of the service being performed and apprise you of additional services that are recommended for a long and successful life of the automobile. Knowledgeable technicians who know how to address the issues More
by maryellen.breitwiser
Employees Worked With
Kelly Banaszek
May 07, 2021
I had a very pleasant experience with Joe Hill and Sunset Ford in Waterloo IL. I received a quality car for a fair price. I appreciate the personalized service Joe provided, as well as the follow up contac Ford in Waterloo IL. I received a quality car for a fair price. I appreciate the personalized service Joe provided, as well as the follow up contact. I highly recommend stopping by to see Joe, if you are considering a new or used vehicle. More
by TM
May 04, 2021
Great dealership! Have bought several cars from Sunset. Salesperson (Kyle) and staff are great to work with. When your ready to purchase your next vehicle go to Sunset Ford! Salesperson (Kyle) and staff are great to work with. When your ready to purchase your next vehicle go to Sunset Ford! More
by Kent Ohlendorf
Employees Worked With
Other Employees :
Dulton, Kelly Banaszek, Greg Henry, Perry Webb
May 03, 2021
Kyle was a pleasure to work with! By far the best experience we have had buying a car. Kyle is an awesome guy and worked with us to get us a great deal! experience we have had buying a car. Kyle is an awesome guy and worked with us to get us a great deal! More
by tommy_henderson
Employees Worked With
