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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
May 21, 2021
We were very satisfied with the sales dept. Kyle was great an very friendly an polite. Even when we had to come right. Back because the cover for the oil came off. They helped us fast. Then they replac great an very friendly an polite. Even when we had to come right. Back because the cover for the oil came off. They helped us fast. Then they replaced it with a bran new on within a couple of days. See service was fast an I was on my way. I am very pleased. I will recommend Sunset Ford IL. To all my family and friends. More
by TERRYMOSS20
Verified Customer
May 20, 2021
Took our 2020 Ford Transit 350HD van in for its 10,000 mile check up, that is required by Ford. When we picked it up we were told that the tires were not rotated. Page 2 of our Vehicle report card states mile check up, that is required by Ford. When we picked it up we were told that the tires were not rotated. Page 2 of our Vehicle report card states that this is part of 10,000 mile maintenance. We were told we had to request specifically that we wanted the tires rotated. Now need another appointment to rotate tires More
by jsr201
Employees Worked With
Danielle Jansen
May 19, 2021
Super friendly staff and willing to answer my questions and address concerns! I have worked with Sunset Ford's service department for a few years now and I have yet to have a bad experience! and address concerns! I have worked with Sunset Ford's service department for a few years now and I have yet to have a bad experience! More
by Nick S.
Employees Worked With
Danielle Jansen, Kelly Banaszek, Dustin Ruckhaber
May 19, 2021
Excellent service but being forced to write twenty five words for this time consuming survey sucks. Won’t complete any more surveys if this is a requirement words for this time consuming survey sucks. Won’t complete any more surveys if this is a requirement More
by JJOHNSON87
Employees Worked With
Danielle Jansen, Aaron Kollack, Kelly Banaszek
May 17, 2021
Joe and his Bosses were very accommodating even brought a car from the sister store for me to try. They were polite, patient with a picky undecided customer, aka me. Lol Found me the best rebates to make it car from the sister store for me to try. They were polite, patient with a picky undecided customer, aka me. Lol Found me the best rebates to make it more affordable. Listened to a Mom n daughter chatter as we decided all with a smile. Very appreciated n loving my new car! Thanks Folks! More
by Thankful
May 17, 2021
Joe Hill and the Sunset team gave me a great deal on my 3rd Escape. I will go there again for my 4th. Thanks Joe! 3rd Escape. I will go there again for my 4th. Thanks Joe! More
by Jackie
May 16, 2021
Perry Webb is a rare find in the automotive business—honest, forthright, and knowledgeable. He truly has the customer’s interests at heart and offers practical suggestions in the car buying pro business—honest, forthright, and knowledgeable. He truly has the customer’s interests at heart and offers practical suggestions in the car buying process. More
by tmv
May 16, 2021
A very pleasant experience from "just looking" to building our new pick up truck. Thanks to Kyle for being patient and answering our questions. Truck arrived sooner than expected. building our new pick up truck. Thanks to Kyle for being patient and answering our questions. Truck arrived sooner than expected. More
by bevken
May 15, 2021
Worked within my budget and found a car I love. I'm glad he took the time to display and explain the features I had not heard of because my previous car had none of those. he took the time to display and explain the features I had not heard of because my previous car had none of those. More
by schnbn
May 14, 2021
We had a great experience with Sunset Ford and Kyle Brewer was a wonderful salesman. Would highly recommend using Sunset Ford and Kyle Brewer. We will definitely purchase from Sunset Ford and Kyle Bre Brewer was a wonderful salesman. Would highly recommend using Sunset Ford and Kyle Brewer. We will definitely purchase from Sunset Ford and Kyle Brewer again. More
by T Campo
