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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
June 04, 2021
Kyle Brewer is wonderful to work with he tried to keep stress and tension down, he tries to keep a friendly feeling but also still do business I would definitely buy another vehicle from him and from su stress and tension down, he tries to keep a friendly feeling but also still do business I would definitely buy another vehicle from him and from sunset Ford More
by Charlesrednour
June 02, 2021
Sold us a 2016 low mileage Ford Explorer. They have great deals and the sales man took good care of us. I will recommend Sunset Ford Waterloo IL. A piece fell off a mile down the road from the oil chan great deals and the sales man took good care of us. I will recommend Sunset Ford Waterloo IL. A piece fell off a mile down the road from the oil change an they replaced it within 2days. More
by TERRYMOSS20
Verified CustomerMay 30, 2021
Nt very happy with dealership, service department very friendly and knowledgeable, vehicle was suppose to have been checked out before selling and I can guarantee you it wasn't done would not recomend or friendly and knowledgeable, vehicle was suppose to have been checked out before selling and I can guarantee you it wasn't done would not recomend or buy another vehicle there EVER More
by MIKEKCOOK1
Employees Worked With
Kelly Banaszek
May 29, 2021
Obtaining an appointment was fast and easy. Location was easy to get to from St. Louis. The staff was very friendly and quick at servicing my car. easy to get to from St. Louis. The staff was very friendly and quick at servicing my car. More
by VCAKES
Employees Worked With
Sydney Smith
May 29, 2021
Excellent deal with straight Ford sales. Joe listened to what we wanted an delivered. Third vehicle we purchased from Joe. Very good salesman. Good deal what we wanted an delivered. Third vehicle we purchased from Joe. Very good salesman. Good deal More
by Robin
May 29, 2021
Car came in for an oil change and danielle noticed my vehicle needed new rear breaks. Finished the job on a timely manner and kept me well informed. vehicle needed new rear breaks. Finished the job on a timely manner and kept me well informed. More
by Cardsfan2000
Employees Worked With
Danielle Jansen
May 28, 2021
Joe Hill was very helpful finding a vehicle that satisfied my likes in this limited market. Very friendly without any pressure to rush me. Also appreciate his help after the sale. satisfied my likes in this limited market. Very friendly without any pressure to rush me. Also appreciate his help after the sale. More
by Ferna
Employees Worked With
May 28, 2021
Love the Sunset Ford staff - always a pleasure to deal with and friendly. I’m a loyal Sunset Ford customer and know I will always find what I want here. with and friendly. I’m a loyal Sunset Ford customer and know I will always find what I want here. More
by kathy.McGillis
May 27, 2021
Kyle was awesome. Very attentive, and he made sure all of my concerns, and needs were taken care of right away. Great overall experience. Great job guys. I will definitely refer anyone in need of a vehicle. my concerns, and needs were taken care of right away. Great overall experience. Great job guys. I will definitely refer anyone in need of a vehicle. More
by Landfair42
May 22, 2021
I purchased a vehicle from Sunset Ford. Overall, I had an excellent experience. The salesmen and finance guy were great to work with and made the process easy and quick. Actually, I'd given up looking f an excellent experience. The salesmen and finance guy were great to work with and made the process easy and quick. Actually, I'd given up looking for the car I wanted. But, Joe, my salesmen kept a watchful eye and gave me a call right away when one came in. I can't thank Joe enough for that. And, now, I'm a happy Ford owner. Bottom line: Sunset Ford of Waterloo is a great place with good ppl and good facilities. More
by Jim H
