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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
July 22, 2021
The Sunset Team did a great job with making sure that my warranty was fully utilized, I didn't have to lift a finger and it all got done quickly. warranty was fully utilized, I didn't have to lift a finger and it all got done quickly. More
by Mikeh
Verified CustomerEmployees Worked With
Sommer, Kelly Banaszek
July 21, 2021
Kyle was very helpful with my purchase.He made it Kyle was very helpful with my purchase. He made it painless, going through the new car purchase. Kyle was up front and honest. Will refer fr Kyle was very helpful with my purchase. He made it painless, going through the new car purchase. Kyle was up front and honest. Will refer friends and family to him More
by stevestlfd
July 16, 2021
I always have a good experience at sunset Ford .I hope they stay in business very convenient a great price on oil changes and tire rotation.And Danielle explained my Ford pass rewards . This is the 2nd ve they stay in business very convenient a great price on oil changes and tire rotation.And Danielle explained my Ford pass rewards . This is the 2nd vehicle I purchased through them and will probable do it again in a few years More
by theresamcnabb68
July 16, 2021
Kelly is excellent to deal with in the service department. I just stop in the local dealership to schedule the appointment as it is easier than your call system. Keep up the great work Kelly. department. I just stop in the local dealership to schedule the appointment as it is easier than your call system. Keep up the great work Kelly. More
by jmassey83
Employees Worked With
Kelly Banaszek, Greg Henry
July 16, 2021
Kyle Brewer was excellent to work with, and made everything very easy. I would recommend him to anyone look to purchase a new or used vehicle. everything very easy. I would recommend him to anyone look to purchase a new or used vehicle. More
by Voelker06
Employees Worked With
July 14, 2021
Service department very friendly and quick. No issues at all. Job was done in time as promised. Never had a problem here. Would recommend to others. all. Job was done in time as promised. Never had a problem here. Would recommend to others. More
by Cgreen939
Employees Worked With
Danielle Jansen, Kelly Banaszek
July 09, 2021
Joe and the team at Waterloo Sunset were fantastic! Easy to work with and quick processing. The deal was great on my new F150. If you need a new vehicle, call Joe. to work with and quick processing. The deal was great on my new F150. If you need a new vehicle, call Joe. More
by dfeldker
Employees Worked With
July 06, 2021
Great service with a very clean facility. The staff is well trained and very helpful. I will buy here again and let them service my vehicles. well trained and very helpful. I will buy here again and let them service my vehicles. More
by Rupert72
Employees Worked With
Kelly Banaszek, Greg Henry
July 06, 2021
Finding a car is hard. Finding a good salesman is equally as hard. So who better to sell me a car than myself? Kyle is a great guy, and a great salesman. He’s very knowledgeable of the cars he’s selling and as hard. So who better to sell me a car than myself? Kyle is a great guy, and a great salesman. He’s very knowledgeable of the cars he’s selling and is willing to work with you regardless of your situation. If you need it buy a car, go to sunset and ask for Kyle. He’ll take good care of you. More
by k.zoric2018
Employees Worked With
July 05, 2021
I was quite pleased with this dealership. I normally service in south county near the Home Depot but needed to get a light checked out before heading out of town and they were able to accommodate me. Di service in south county near the Home Depot but needed to get a light checked out before heading out of town and they were able to accommodate me. Diagnosed, parts ordered and all repaired within 3 days, which I felt was very fair. The ladies on the service drive were very kind and professional. Definitely recommend this dealership. More
by Jman
Employees Worked With
Alan Proctor, Danielle Jansen, Kelly Banaszek
