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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
August 06, 2021
Thanks to Joe Hill at Sunset Ford in Waterloo for making the purchase smooth and easy! We appreciate the special accomodations to make it as stress-free as possible for my mom, a senior who hasn't bought a the purchase smooth and easy! We appreciate the special accomodations to make it as stress-free as possible for my mom, a senior who hasn't bought a car for many years. Also thanks to Bill the finance manager for making the process quick and painless. More
by tazotj
August 03, 2021
Very knowledgeable fast and courteous people. Willing to go the extra mile to give excellent service, without pressure tactics. Will go back for future work. go the extra mile to give excellent service, without pressure tactics. Will go back for future work. More
by FORDWISE
Verified CustomerEmployees Worked With
Alan Proctor, Alex Suhre, Danielle Jansen, Aaron Kollack, Sydney Smith, Kelly Banaszek, Dustin Ruckhaber
July 31, 2021
Took our F150 for it regular oil change. Kelly the service advisor was great as usual. She is friendly and efficient at her job! The mechanics also did a wonderful job! service advisor was great as usual. She is friendly and efficient at her job! The mechanics also did a wonderful job! More
by Zimmercassie78
Employees Worked With
Kelly Banaszek
July 31, 2021
Great people, great service, great place! Great people, great service, great place! Great people, great service, great place! Great people, great service, great place! Great people, great service, great pl great service, great place! Great people, great service, great place! Great people, great service, great place! Great people, great service, great place! More
by toeknee_nichols
Employees Worked With
Danielle Jansen, Aaron Kollack, Kelly Banaszek
July 28, 2021
WoW!!! What excellent service!!! I originally bought in 2018 and now 2021 I am returning for another new car!!! How could I not? The service is outstanding. Joe Hill is a workhorse!! He worked hard to mak 2018 and now 2021 I am returning for another new car!!! How could I not? The service is outstanding. Joe Hill is a workhorse!! He worked hard to make sure I was getting the best car and deal!!! If you are in the market for a new car go see Joe Hill! Thanks to everyone else also that helped get me into my new baby!! More
by Dolly62269
July 28, 2021
They were friendly and courteous. They got my car in right away. They completed the work quickly and neatly. I have no concerns about their work. I would recommend them to anyone I know. right away. They completed the work quickly and neatly. I have no concerns about their work. I would recommend them to anyone I know. More
by SHAWNWESTFALL
Employees Worked With
Danielle Jansen, Aaron Kollack, Sydney Smith
July 27, 2021
Appreciate Kelly’s personal touch and consistent information. I like having someone who does not force me to feel the need to do more than necessary on my vehicle. information. I like having someone who does not force me to feel the need to do more than necessary on my vehicle. More
by tford6
July 26, 2021
They try to oversell and cover their xxx way too much, I had one spark plug bad and they wanted to sell me all 16 spark plugs all coils and all the plug wires had one spark plug bad and they wanted to sell me all 16 spark plugs all coils and all the plug wires More
by Abudman24
July 25, 2021
Kyle was great! He was very nice, helpful, and friendly! We were very last minute with everything, and he didn’t mind to stay a little late to help us get our car! We appreciated it! I would highly recommen We were very last minute with everything, and he didn’t mind to stay a little late to help us get our car! We appreciated it! I would highly recommend him. More
by Taylor131315
July 24, 2021
Friendly, convenient, thorough. Got regular service and they identified my tires are near needing to be replaced. Provided multiple options and did not try to pressure me into buying. I’ve been a regular c they identified my tires are near needing to be replaced. Provided multiple options and did not try to pressure me into buying. I’ve been a regular customer for years and will continue. More
by MSHEVLIN0
Employees Worked With
Other Employees :
Danielle Jansen, Perry Webb
