Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,878 reviews
September 15, 2021
Great experience and would highly recommend. Joe was on top of his game and wasn’t overly pushy when it came to deciding on our new vehicle. Great job and thank you. top of his game and wasn’t overly pushy when it came to deciding on our new vehicle. Great job and thank you. More
by JBaker
September 15, 2021
Kelly was very helpful I would give her a 5 star for customer service I had a bad experience with Ford roadside and I was a little obnoxious with sunset Ford but she made a bad experience much better sh customer service I had a bad experience with Ford roadside and I was a little obnoxious with sunset Ford but she made a bad experience much better she did follow up and everything needless to say she got my escape in and out to be repaired for a recall and was very professional More
by theresamcnabb68
Verified CustomerEmployees Worked With
Danielle Jansen, Kelly Banaszek
September 14, 2021
Sunset Ford in Waterloo is a very professionally run car dealership. You know exactly who you are dealing with and what their job is. We had a wonderful experience in purchasing our Explorer. dealership. You know exactly who you are dealing with and what their job is. We had a wonderful experience in purchasing our Explorer. More
by Meyertk
September 04, 2021
I can't express the gratitude that I feel for the way I was treated from start to finish at Sunset in Waterloo. Kyle Brewer is a true professional. He is an honest, knowledgeable salesmen with a great se was treated from start to finish at Sunset in Waterloo. Kyle Brewer is a true professional. He is an honest, knowledgeable salesmen with a great sense of humor. Perry and the finance manager Bill were awesome. I felt like I was with family. I love my new Bronco Sport. I'm thankful for Kyle and Sunset for a great deal. My twin sister bought a Bronco from Kyle 3 months ago and had the same great experience. We are both feeling blessed. More
by Julie M
September 04, 2021
Once again Joe Hill and the Sunset Waterloo Ford team exceeded my expectations. Customer service at its best! Joe, Bill, and Perry were absolutely fantastic. exceeded my expectations. Customer service at its best! Joe, Bill, and Perry were absolutely fantastic. More
by baldwinb0
September 01, 2021
Thank you for the smooth transaction and great customer service. We can not thank you and your team enough for how quick and easy it was to get into our new vehicle! You rock Joe! service. We can not thank you and your team enough for how quick and easy it was to get into our new vehicle! You rock Joe! More
by powertooltoys
August 28, 2021
Everything was fine except reaching an operator to schedule the service. Calling to schedule service and being told to leave a number for callback is very off-putting schedule the service. Calling to schedule service and being told to leave a number for callback is very off-putting More
by John
Employees Worked With
Kelly Banaszek
August 27, 2021
We ordered our truck in June. The process was simple, we felt no pressure. I would recommend sunset Ford to anyone looking for a new vehicle. felt no pressure. I would recommend sunset Ford to anyone looking for a new vehicle. More
by Phil
Employees Worked With
August 23, 2021
Always friendly and helpful. Thank you! I brought my car in for an oil change. Got in on time and very professional. Paperwork was easy to read and gave recommendations. in for an oil change. Got in on time and very professional. Paperwork was easy to read and gave recommendations. More
by janelkassing
Employees Worked With
Danielle Jansen
