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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
October 28, 2021
Sunset service department has always been friendly, courteous and timely in communicating with us concerning any service or repairs on our vehicle. courteous and timely in communicating with us concerning any service or repairs on our vehicle. More
by Mhimstedt
Verified CustomerEmployees Worked With
Danielle Jansen
October 21, 2021
Joe Hill was a great salesman. He came outside as soon as I pulled up and we got right to business. He was very knowledgeable and had a great sense of humor!!!! I pulled up and we got right to business. He was very knowledgeable and had a great sense of humor!!!! More
by melissaburris70
October 20, 2021
Kyle has been great to work with! We appreciate everything he has done for us! everything he has done for us! More
by snwagner
October 20, 2021
Kyle was very pleasant to work with. He answered all our questions and walked us through the options on our new truck.He made it a good experience and we appreciated all his help. questions and walked us through the options on our new truck.He made it a good experience and we appreciated all his help. More
by flowerquilter
Employees Worked With
October 20, 2021
Sunset Ford in Waterloo was a real pleasure to work with. The salesman Joe Hill did a fabulous job going over the car options and showing me the Bronco I bought. I didn’t feel pressured whatsoever and got m The salesman Joe Hill did a fabulous job going over the car options and showing me the Bronco I bought. I didn’t feel pressured whatsoever and got me in and out at a reasonable time. The finance manager was also great to work with. Explaining the finance options and extended warranty. Both guys great to work with Thanks so much More
by Charliesiedle
October 19, 2021
Joe was a great guy to work with. He knows the vehicles very well and answered every question I had. I’m definitely a repeat customer. All of the people at Sunset were awesome. very well and answered every question I had. I’m definitely a repeat customer. All of the people at Sunset were awesome. More
by LP
October 18, 2021
Everyone was very helpful and friendly. Kyle was awesome to work with and tells the best dad jokes. Easiest car buying experience! to work with and tells the best dad jokes. Easiest car buying experience! More
by Laura Wise
October 18, 2021
Kyle took care of us it was large purchase with 2 diesel trucks and a new SUV for our mom I'll definitely be using him again for my future company vehicle purchases trucks and a new SUV for our mom I'll definitely be using him again for my future company vehicle purchases More
by sibrushcontrol
October 16, 2021
Very friendly and helpful staff. I am very satisfied with the level of service and professionalism. I recommend this dealership. with the level of service and professionalism. I recommend this dealership. More
by Patrick
