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Sunset Ford of Waterloo

Waterloo, IL

Overview
Employees
Reviews
Vehicles
4.8
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,878 reviews

November 27, 2021

Walked,in without an appointment needed a new battery ,and she worked me in. Vary thankful,very friendly service. More

by snowville20002002@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
Report | Print
Nov 29, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team appreciates your business, and we look forward to your next visit.

November 25, 2021

Scratch on the side of my truck along with what looks like white overspray or something More

by Mikejanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Jansen
Report | Print
Dec 06, 2021 -

Sunset Ford of Waterloo responded

Hi Mike, we strive to provide the best care to our customer's vehicles when they are with us. If you have not already been in touch with one of our managers, please reach out to us at your earliest opportunity to discuss this further. - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

November 21, 2021

The personnel in your service department or friendly and courteous service is excellent The personnel in your service department or friendly and courteous, service is excellent More

by lameiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! It was a pleasure working with you, and we can't thank you enough for choosing Sunset Ford. We wish you all the best. Come back and see us!

November 20, 2021

Joe Perry and Bill were great! Went above and beyond and made the car buying process simple. More

by Cardsfan2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen, Perry Webb, Dustin Ruckhaber
Report | Print
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! It was wonderful working with you, and we are so happy to hear that our team took great care of you. We wish you many happy miles, and we are here for any future needs. Come back and see us!

November 20, 2021

Contacting and speaking to rep is very hard. Service is great Danielle is great! Thank you More

by MARKSCHNEPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Nov 23, 2021 -

Sunset Ford of Waterloo responded

We appreciate the great review! Our team hopes to have the chance to work with you again.

November 19, 2021

It was my first time getting service at this location and I was extremely happy, I will definitely be using them again! More

by s.henry_3769@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Report | Print
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! Our team appreciates your business, and we hope to see you again.

November 19, 2021

I wrote a review of our sales experience, but failed to mention that Bill was amazing as well. He makes the finance process tolerable. LOL. No one likes this part -- but Bill is really great to work wit More

by ABHOFFMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you for taking the time to share this. We are very lucky to have Bill on our team, and it is great to hear that he took care of you. We wish you the best, see you next time!

November 19, 2021

The staff was friendly, the facility was clean and they kept to scheduled appointment time. More

by STANRU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Smith
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Nov 23, 2021 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! Our team hopes to see you again.

November 16, 2021

Speedy service at an excellent price. I would highly recommend for any service. Thank you More

by Jeff.york
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Proctor, Alex Suhre, Danielle Jansen, Sydney Smith, Dustin Ruckhaber
Report | Print
Nov 17, 2021 -

Sunset Ford of Waterloo responded

Thank you for the kind words and recommendation! We will see you next time!

November 14, 2021

This is our third purchase from Sunset and second with Joe Hill. Always great service. I also referred my dad to Joe and he purchased a truck earlier this year!! More

by ABHOFFMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Report | Print
Nov 15, 2021 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! Our team truly enjoyed working with you, and we can't thank you enough for your business. We wish you all the best, and we look forward to your next visit!

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