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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
Verified Customer
December 18, 2021
Excellent. Wouldn't go anywhere else. Always kind and helpful and very friendly. Go out of their way to help. Been there three times to buy a car and satisfied every time. helpful and very friendly. Go out of their way to help. Been there three times to buy a car and satisfied every time. More
by Sissy
Employees Worked With
December 16, 2021
Danielle Janson was great to work with Alan the mechanic the same. Thanks for their great service. They both deserve a raise. Allan Toenjes the same. Thanks for their great service. They both deserve a raise. Allan Toenjes More
by AMTOEN
Employees Worked With
Alan Proctor, Danielle Jansen
December 12, 2021
Joe Hill and the staff at Sunset Ford - Waterloo, IL went above all our needs to sell us a 2021 Ford Escape SEL. This is our first purchase with Joe and we will be back. We have been driving Ford's for 25 pl above all our needs to sell us a 2021 Ford Escape SEL. This is our first purchase with Joe and we will be back. We have been driving Ford's for 25 plus years.😃 More
by tamih3084
December 09, 2021
Everyone was nice and always informing me what was going on with my vehicle. this was a big help for me since I just moved here. on with my vehicle. this was a big help for me since I just moved here. More
by chris
Employees Worked With
I don’t remember who I was talking to but she was very nice on the phone.
December 04, 2021
This was by far my best experience buying a car. From dealing with the sales floor to the finance office, everything went smoothly. Everything was presented to me straight forward and I never felt press dealing with the sales floor to the finance office, everything went smoothly. Everything was presented to me straight forward and I never felt pressured to make a decision. All my questions were always answered. I liked the personal interactions with the individuals here. Talking with them was like having a conversation with a friend. I plan on this being my last vehicle, but if I should have something change, I would definitely come back here. More
by Phatdozer56
December 02, 2021
Mechanics were on strike at Sunset Ford in St. Louis. Took my vehicle over to the Waterloo, Illinois Sunset Ford since vehicle warranty almost expired. Danielle Jansen (service advisor) ordered part. Par Took my vehicle over to the Waterloo, Illinois Sunset Ford since vehicle warranty almost expired. Danielle Jansen (service advisor) ordered part. Part arrived and about 2 weeks later vehicle issue was repaired by the Waterloo location for Sunset Ford. I was treated with the up most respect from Danielle. The repair team and Danielle Jansen did an excellent job. Thank you to Sydney Smith regarding the follow up email she sent, making sure I received excellent service. Danielle, thank you for your assistance. More
by biffer
Employees Worked With
the repair personnel that worked on my vehicle, Danielle Jansen, Sydney Smith
November 29, 2021
The entire experience was FANTASTIC. Joe was warm and welcoming from the second we walked in the door. Very much looking forward to continuing to work with Sunset Ford for our vehicle needs. welcoming from the second we walked in the door. Very much looking forward to continuing to work with Sunset Ford for our vehicle needs. More
by jcaupert01
