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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
February 01, 2022
Sunset Ford is very well known in town, so when I was informed of the perfect car for me on the lot I knew the perfect person to get in contact with! Joe Hill has helped our family find multiple cars ove informed of the perfect car for me on the lot I knew the perfect person to get in contact with! Joe Hill has helped our family find multiple cars over the past few years and we greatly appreciate it! More
by Michaela Runge
Verified CustomerJanuary 28, 2022
Covers under car don’t rattle now after 3 years of complaints. I was told 2 missing screws were replaced, but 1 screw holding the corners of the oil cover and right side passenger cover was not repla complaints. I was told 2 missing screws were replaced, but 1 screw holding the corners of the oil cover and right side passenger cover was not replaced but a cable tie was used to hold the two covers together - but it’s not secured to the metal body frame. A thorough inspection of the vehicle was to be performed, but I don’t know if this happened since I didn’t receive a VEHICLE REPORT CARD. I received an email to contact Sydney if I had any questions. Called Jan 27 to ext 1042 and left a message, but haven’t received a call back yet. More
by BILL.HOFFMAN339
Employees Worked With
Danielle Jansen
January 23, 2022
Kyle was great and made the process easier and more enjoyable than I extracted. He even laughed at my terrible jokes. Will be back! enjoyable than I extracted. He even laughed at my terrible jokes. Will be back! More
by Jordyn
January 21, 2022
Kyle provided a great vehicle buying experience! Great knowledge of the vehicle. Walked me through every step. Very personable! Made the “dreaded” car buying experience pleasant and quick! Will return to knowledge of the vehicle. Walked me through every step. Very personable! Made the “dreaded” car buying experience pleasant and quick! Will return to both Sunset and Kyle! Highly recommended. More
by brandonroland09
Employees Worked With
January 19, 2022
10/10 service, made the search and final purchase super easy. Joe at Sunset helped myself move everything along and get my dream F150! easy. Joe at Sunset helped myself move everything along and get my dream F150! More
by Collin Schmidt
January 15, 2022
Just got our New Ford Maverick and we love it. Our salesman Kyle Brewer was great. He has a wonderful personality and made us feel like family. salesman Kyle Brewer was great. He has a wonderful personality and made us feel like family. More
by Eyerishgrl2
Employees Worked With
