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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
February 10, 2022
Good people. Fast service. Communication is great. They care. Ford parts. I highly recommend them if you need work done on your Ford vehicle. care. Ford parts. I highly recommend them if you need work done on your Ford vehicle. More
by sniperrep
Verified CustomerEmployees Worked With
Danielle Jansen, Mary Edwards
February 09, 2022
We had a wonderful experience Joe made us feel comfortable and at ease purchasing a vehicle and will definitely buy our next vehicle through him comfortable and at ease purchasing a vehicle and will definitely buy our next vehicle through him More
by Laury_sammy
Employees Worked With
February 09, 2022
Dustin Ruckhaber is outstanding employee there with a smile! Fast, friendly service let’s you know what your going to need to update soon. smile! Fast, friendly service let’s you know what your going to need to update soon. More
by shannonvon
Employees Worked With
Dustin Ruckhaber
February 09, 2022
Danielle in Sunset Ford service department was fantastic as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles as always She was prompt and efficient I highly recommend her and Sunset Ford Waterloo I will be back for all my vehicles More
by jhhill465
Employees Worked With
Danielle Jansen, Greg Henry, Dustin Ruckhaber, Mary Edwards
February 09, 2022
The Waterloo sunset team made the buying process painless and easy! Highly recommend! Looking forward to buying more vehicles with them! and easy! Highly recommend! Looking forward to buying more vehicles with them! More
by upchurch23
February 08, 2022
It was an absolute pleasure working with all the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the porter did a great job making the Full Size Bronco ready for the road! Kyle Brewer sold me right away on the Bronco! It’s way better than a Jeep! All in all, a great team effort by Sunset Ford of Waterloo, I will recommend all of my friends and family for years to come! More
by Full Size Bronco!
Employees Worked With
Other Employees :
Luke Heck, Danielle Jansen, Greg Henry, Perry Webb, Dustin Ruckhaber, Mary Edwards
February 07, 2022
Kyle was awesome and made the experience painless and as easy as possible and was extremely professional and all around easy to work with for a great buying experience. Highly recommend! easy as possible and was extremely professional and all around easy to work with for a great buying experience. Highly recommend! More
by codyja14
Employees Worked With
February 03, 2022
Fantastic service and great people to work with. This is my 2nd vehicle I bought from them in the past 3 months. The finance dept was excellent to work with. They found me a outstanding finance charge. I w my 2nd vehicle I bought from them in the past 3 months. The finance dept was excellent to work with. They found me a outstanding finance charge. I will definitely go back again. Joe Hill was so helpful in the shop, and on the phone. Thank you Sunset Ford Charlie Siedle More
by Charliesiedle
