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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,878 reviews

April 18, 2022

Joe talked with me a lot ahead of time so once I finally got to the dealership it was a smooth and quick deal! He also reached out after the sale to make sure I was comfortable with my new car and answer an More

by Alyssa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Apr 19, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, and congrats on your purchase! It was such a pleasure working with you, and we wish you many happy miles. Come back and see us!

April 17, 2022

I have worked in dealerships for over 35 years and this was the best buying experience I have EVER had! Joe and Perry are the best. First time my wife actually enjoyed working with them. Great job!! More

by wwrice49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! It was such a pleasure working with you, and our team hopes to see you again. Enjoy your new vehicle!

April 15, 2022

Joe wasn’t only professional but made my wife and I feel at home an hour away from home. I recommend this dealership and most certainly Joe to anyone looking for a new or used vehicle. Reasonable prices and More

by ryanhambrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! It was truly a pleasure working with you, and we are so happy to hear that our team took great care of you. We wish you all the best, and we hope to see you again!

April 13, 2022

I made an appt for an oil change, quick checkin and service time. Staff was friendly. More

by VVANSANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Apr 14, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review! It was a pleasure working with you and we will see you next time.

April 13, 2022

Attentive, knowledgeable staff. Flexible appointment scheduling. Excellent vehicle service and post-service communication. Thank you More

by Rpembrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Apr 14, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us. Our team truly enjoyed getting to work with you, and we look forward to your next visit!

April 13, 2022

Joe Hill is who you want to buy a car from! From the time we contacted him with questions about the truck until the time we drove it off the lot, he was very friendly, and personable and made s More

by aacattoor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Sunset Ford of Waterloo responded

Congratulations on the purchase of your new vehicle! It was a pleasure working with you, and our team can't thank you enough for the chance to earn your business. We wish you many happy, safe miles. Come back and see us again!

April 09, 2022

They were very friendly and helped me decide what I all needed. I couldn’t have asked for more. More

by DILLY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Mary Edwards
Apr 11, 2022 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review! Come back and see us again.

April 08, 2022

I had a great experience working with Kyle! Everything went super smooth and Kyle kept me up to date through the whole process! More

by Drake3030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, and congratulations on the purchase of your new vehicle. We wish you all the best and our team hopes to see you again. Welcome to the family!

April 08, 2022

Sunset was amazing. They did everything they could to help me get into a new car. More

by samanthasickmier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! It was such a pleasure working with you, and we wish you many happy miles. See you next time!

April 08, 2022

Been coming here for yrs. Bought & own several auto’s from Sunset in Waterloo, IL. Staff is always friendly & helpful. Had a few emergencies in the past & Sunset was there More

by Kathiemense
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Dustin Ruckhaber
Apr 11, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review and for your repeat business! It was such a pleasure working with you, and our team wishes you all the best. We appreciate you and we will see you next time!

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