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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,878 reviews

April 30, 2022

Kyle was great! No pressure and made sure that we had everything that we needed. Honest and upfront with everything. Highly recommend Kyle and SunSet Ford of Wate More

by Michelle Owensby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review and recommendation, and congratulations on the purchase of your vehicle. Our team truly enjoyed having you here, and we wish you all the best. Come back and see us!

April 30, 2022

The two young ladies at the check in desk were great. Very helpful. Outgoing. Professional. More

by Deacon05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Mary Edwards
May 02, 2022 -

Sunset Ford of Waterloo responded

Thank you for the outstanding review! We are very lucky to have them on our team, and we are pleased to hear that they took care of you. We wish you all the best. Come back and see us!

April 29, 2022

We had a Great buying experience working with Kyle Brewer. If you are in the market for a car you have to see Kyle. We love our new Car. Thanks Kyle. More

by Clancy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! It is great to hear that our team took care of you and you had the experience you deserved. We wish you all the best. Come back and see us!

April 29, 2022

I purchased a used Renegade from Joe Hill at Sunset Ford and couldn't have asked for better service. Joe was incredibly honest; I was trading in a very old car not worth much and he gave me my options. He More

by stacyannhudson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Sunset Ford of Waterloo responded

Congratulations on the purchase of your vehicle! Our team was happy to have the chance to work with you, and we wish you many happy miles. We are here for any future needs!

April 29, 2022

Employees at the service desk were very friendly and helpful. May you feel good about coming in. When my vehicle was finished, the technician came into the waiting room and told me about the condition o More

by jgrandcolas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Sydney Smith, Mary Edwards
May 02, 2022 -

Sunset Ford of Waterloo responded

We truly appreciate you taking the time to share this with us! Our team truly enjoyed working with you, and we can't thank you enough for your business. We wish you all the best, and we will see you next time!

April 27, 2022

He was a nice guy. He helped me get into a car that was liable . And the price was right on the car I have . Thank u so much Kyle I really like my 2019 Ford Escape . I More

by Tricia Rauh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Sunset Ford of Waterloo responded

Congratulations on your purchase! It was wonderful working with you, and we are so happy to hear that our team took great care of you. We wish you many happy miles, and our team hopes to see you again. Enjoy!

April 22, 2022

They are very easy to work with. And they don't give up until job is done. Joe is very nice person and very helpful. Thank you Joe. More

by Onjunebugjanet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Hill
Apr 25, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review, and congratulations on the purchase of your vehicle. We are happy to hear that Joe took care of you, and we wish you all the best. Come back and see us!

April 22, 2022

Courteous as usual. I was able to spray with the person I needed to and received the appropriate information. More

by Ron
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen, Greg Henry, Mary Edwards, Casey Koester
Apr 25, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the 5-stars! Our team is here for any future needs, come back and see us!

April 20, 2022

Everyone is very friendly. Danielle ( Service Manager) is very knowledgeable and does a great job of keeping you up to date as to how your service is progressing. I would recom More

by LarryB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Jansen
Apr 21, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review and recommendation! It was truly a pleasure working with you, and our team wishes you all the best. See you next time!

April 19, 2022

Joe Hill delivered exceptional service from the beginning, all the way through closing. Extremely transparent and kept things very efficient. Didn’t have to spend hours at the dealership like I hav More

by Corey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the fantastic review, Corey! We are so happy to hear that our team took such great care of you. We wish you many happy miles, and we will see you again!

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