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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
May 27, 2022
I like the dealership however not happy about the recent email about diagnostic repairs. Not your fault per day but your problems can potentially become my problem s which is concerning. To this point deal email about diagnostic repairs. Not your fault per day but your problems can potentially become my problem s which is concerning. To this point dealer has provided good service though. More
by kraske5
Verified CustomerEmployees Worked With
Mary Edwards
May 26, 2022
I just recently bought my first new vehicle from Waterloo Ford. I feel like I got extremely lucky by visiting the dealershipr, as all the typical cliche car salesman nightmares you've heard about were just t Ford. I feel like I got extremely lucky by visiting the dealershipr, as all the typical cliche car salesman nightmares you've heard about were just totally absent from this place. These guys were friendly and helpful all the way. I recommend this dealership to anyone looking to have an honest and positive experience in your search for a new/used vehicle. Thanks Joe! 10/10 Recommend More
by Ppm
May 21, 2022
Service department was courteous and prompt in taking care of maintenance we requested. Kept us informed with progress and follow up on parts on back order care of maintenance we requested. Kept us informed with progress and follow up on parts on back order More
by charlesmueth
Employees Worked With
Danielle Jansen
May 20, 2022
Kyle was absolutely fantastic to work with! We loved getting to know him as I’m sure he felt the same. 😁 Everyone we worked with was extremely helpful and friendly. They went above and beyond We loved getting to know him as I’m sure he felt the same. 😁 Everyone we worked with was extremely helpful and friendly. They went above and beyond for us. We’ve got 4 kids that will all be driving some day; can’t wait for Kyle to help us finance that! More
by BlendedAndBlessed
Employees Worked With
May 19, 2022
Joe Hill was a pleasure to work with. He made the whole car buying experience easy. Could not have a found a nicer person to work with. He is definitely an asset to the Sunset Company. He made the whole car buying experience easy. Could not have a found a nicer person to work with. He is definitely an asset to the Sunset Company. More
by jyly1978
Employees Worked With
