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Sunset Ford of Waterloo
Waterloo, IL
1,878 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,878 reviews
June 18, 2022
Happy with the service. Dont like doing survey think about it if you don’t hear from someone you might be doing something right Dont like doing survey think about it if you don’t hear from someone you might be doing something right More
by swagner70
Verified CustomerEmployees Worked With
June 16, 2022
Great service team in Waterloo Illinois! Lonny was great to work with and they had my truck in and out in a few hours. Thanks for the continued great service! Lonny was great to work with and they had my truck in and out in a few hours. Thanks for the continued great service! More
by Row.luke820
Employees Worked With
June 15, 2022
Lonnie was very helpful in getting our police cars in for recall work. Kept us informed on status and made it so we could bring one car in when one was finished. We have always had good service from Sunset F recall work. Kept us informed on status and made it so we could bring one car in when one was finished. We have always had good service from Sunset Ford in Waterloo and I recommend asking for Lonnie Pope when you need to schedule or have any service questions. More
by Sauget Police Dept.
Employees Worked With
June 15, 2022
Service was great. Easy to schedule and service manager kept us informed and updated on day of service. Easy to schedule and service manager kept us informed and updated on day of service. More
by MONAFISHBEIN
Employees Worked With
June 12, 2022
Kyle and Perry were both fabulous to work with and made the purchase of my new Explorer as easy as possible! I would definitely buy from Sunset Ford again. the purchase of my new Explorer as easy as possible! I would definitely buy from Sunset Ford again. More
by walker.k
June 10, 2022
Sunset Ford was wonderful to deal with when getting my bronco. My salesman Joe Hill was especially helpful! bronco. My salesman Joe Hill was especially helpful! More
by mtwinsch
June 10, 2022
Joe Hill was great to work with and made the process a lot less stressful! I really appreciated his patience with everything and his understanding! A great salesman for younger people who are nervous abo lot less stressful! I really appreciated his patience with everything and his understanding! A great salesman for younger people who are nervous about buying a car! He was not pushy and willing to help and answer questions!! More
by 5nailshea
June 09, 2022
Joe was so easy to work with, he was very good at explaining everything to me and was not pushy at all! I cannot say enough good things about him and everyone at Sunset Ford of Waterloo! Definitely w explaining everything to me and was not pushy at all! I cannot say enough good things about him and everyone at Sunset Ford of Waterloo! Definitely would recommend Joe to anyone looking for a car! More
by brookejansen
Employees Worked With
June 09, 2022
Work was done in the time they told us it would be. Retired our calls about when we could pick up our car Retired our calls about when we could pick up our car More
by cjohnstoltze
Employees Worked With
